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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Network Maintenance] Router Software Update - Montreuil - December 11, 2025

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Montreuil datacenter. The network maintenance has been scheduled for December 11, 2025.

Location: Montreuil, France

Schedule: Start time: December 11, 2025, 00:00 UTC End time: December 11, 2025, 05:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.

Expected impact: Reduced redundancy: There will be reduced redundancy during the maintenance window; routers will be upgraded one at a time to ensure minimum impact.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: Support You can find maintenance updates and the current situation at i3D.net - Status

[Network Maintenance] Aggregation Switch Software Update - Newark – January 6, 2026

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Newark datacenter. The network maintenance has been scheduled for January 6, 2026.

Location: Newark, America

Schedule: Start time: January 6, 2026, 09:00 UTC End time: January 6, 2026, 13:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: The maintenance is required to address difference in configuration behavior in newer software releases. This will prevent potential issues and ensure we can maintain stability.

Expected impact: Reduced Redundancy: As the activity will be executed by one aggregation switch at a time, there is no impact expected. During this maintenance there will be reduced redundancy.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: Support You can find maintenance updates and the current situation at i3D.net - Status

[Network Maintenance] Aggregation Switch Software Update - Newark – January 7, 2026

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Newark datacenter. The network maintenance has been scheduled for January 7, 2026.

Location: Newark, United States

Schedule: Start time: January 7, 2026, 09:00 UTC End time: January 7, 2026, 13:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: The maintenance is required to address difference in configuration behavior in newer software releases. This will prevent potential issues and ensure we can maintain stability.

Expected impact: Reduced Redundancy: As the activity will be executed by one aggregation switch at a time, there is no impact expected. During this maintenance there will be reduced redundancy.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: Support You can find maintenance updates and the current situation at i3D.net - Status

Vendor Cooling Maintenance – Rotterdam – January 19th, 2026

Dear Client,

We would like to notify you of upcoming emergency cooling maintenance activities that will affect services in our Rotterdam datacenter. The emergency cooling maintenance has been scheduled for January 19, 2026 through January 22, 2026.

Location: Rotterdam, Netherlands

Schedule: Start time: January 19, 2026, 7:00 UTC End time: January 22, 2026, 16:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing a cooling maintenance on our two cooling pumps of both A and B line to ensure continued performance, efficiency, and reliability of the system. We will adjust the start-up procedure so that both pumps start simultaneously

Expected impact: During the maintenance window the redundancy of the cooling system will be reduced

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: Support You can find maintenance updates and the current situation at i3D.net - Status

Past Incidents

Thursday 18th, March 2021

No incidents reported

Wednesday 17th, March 2021

Backbone link between our Moscow and Warsaw datacenters down

At this moment we are experiencing problems with: Backbone link between our Moscow and Warsaw datacenters down.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: No ETR available at this time.

Impact: Due to the current incident on our backbone link between our Moscow and Warsaw datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue is has been resolved.

    • CA: Toronto Backbone link between our Chicago and Toronto datacenters down

    At this moment we are experiencing problems with: Backbone link between our Chicago and Toronto datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Chicago and Toronto datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

    Tuesday 16th, March 2021

    US: Chicago Backbone link between our Chicago and Dallas datacenters down

    At this moment we are experiencing problems with: Backbone link between our Chicago and Dallas datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Chicago and Dallas datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • All issues are resolved And everything is operational again.

  • This is part of a maintenance being performed by our vendor that will run until 6AM Central Standard Time (11:00 UTC).

    • Monday 15th, March 2021

    No incidents reported

    Sunday 14th, March 2021

    No incidents reported

    Saturday 13th, March 2021

    US: Santa Clara Backbone link between our Los Angeles and Santa Clara datacenters down

    At this moment we are experiencing problems with: Backbone link between our Los Angeles and Santa Clara datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Los Angeles and Santa Clara datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • All links have restored, our vendor has closed this incident.

  • While we do see traffic passing on this link again, restoration crews have just begun splicing the first cable. The ETR for the first cable is still 17:00 UTC while the ETR for the second cable is 22:00 UTC.

  • The repair crew has started preparing work for the first cable. Once both cables are prepared, the repair crew will begin splicing the cables. ETR for the first cable is 17:00 UTC, ETR for the second cable is 22:00 UTC.

    • Friday 12th, March 2021

    No incidents reported

    Thursday 11th, March 2021

    SA: Johannesburg Africa internet exchange has experienced a traffic drop

    At this moment we are experiencing problems with: Traffic dropping from the Africa internet exchange.

    The cause of the incident is currently: Unknown

    Estimated time of repair: Unknown

    Impact: End-users in the Johannesburg region may experience higher latency

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The IX had inadvertently created a loop which has since recovered.

    • CDN GLAD/CDN API down

    At this moment we are experiencing problems with: The CDN API & GLAD system

    The cause of the incident is currently: known

    Estimated time of repair: Unknown

    Impact: All GLAD/CDN API users are disconnected

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Services are restored again.

    • SA: Johannesburg Backbone link between our Johannesburg and Madrid datacenters down

    At this moment we are experiencing problems with: Backbone link between our Johannesburg and Madrid datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Johannesburg and Madrid datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The link is back up and passing traffic but we have not received a hands off confirmation. We will continue monitoring the situation.