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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Emergency Network Maintenance] Router Software Upgrade - Dallas - July 23, 2026 - MCOM-443

Dear Client,

We would like to notify you of upcoming emergency network maintenance activities that will affect services in our Dallas datacenter. The emergency network maintenance has been scheduled for July 23, 2026.

Location: Dallas, The USA

Schedule: Start time: July 23, 2026, 10:00 UTC End time: July 23, 2026, 14:00 UTC Planned impact: Full downtime (see below for details)

Reason for this maintenance: We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.

Expected impact: Full downtime: There will be expected downtime, as the router(s) needs to be rebooted to complete the upgrade. BGP-to-Host services will experience disruption while the router upgrade is in progress.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net/

[Network Maintenance] Router Configuration Change - Dubai – August 7, 2026

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Dubai datacenter. The network maintenance has been scheduled for August 7, 2026.

Location: Dubai, UAE

Schedule: Start time: August 7, 2026, 22:00 UTC End time: August 8, 2026, 01:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: The maintenance involves a configuration change on our routers to improve stability and prevent potential issues.

Expected impact: Reduced Redundancy: The activity will be performed one router at a time. During this window, network redundancy will be reduced.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Network Maintenance] Aggregation Switch Upgrade - Newark - August 20, 2026 - MCOM-441

Dear Client,

We would like to notify you of upcoming maintenance activities that will affect services in our Newark datacenter. The maintenance has been scheduled for August 20, 2026.

Location: Newark, United States

Schedule: Start time: August 20, 2026, 11:00 UTC End time: August 20, 2026, 14:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing firmware upgrades on our aggregation switch(es) to improve quality and ensure long-term reliability.

Expected impact: Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window; aggregate switches will be upgraded one at a time to ensure minimum impact.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Announcement] Festival at Van Nelle - MCOM-444

Dear Valued Customers,

We would like to inform you of a festival on the Van Nelle terrain close to Smartdc that will be taking place from August 29th until August 30th 2026. Due to preparations for this event, the premises will have limited access starting Monday, August 24th. Considering this, we wish to notify you of potential inconveniences related to parking due to the increased traffic and logistical arrangements. Customers can use P6 as the entrance to the Van Nelle grounds.

Access to Datacenter: During the festival, access to the site is only possible in coordination with LiveOps. LiveOps will provide an access pass containing the customer's name and company details. If you wish to visit the datacenter on this date, please raise a ticket with our LiveOps team. Should an unforeseen/urgent visit during the day be needed please call i3D.net - Managed private cloud & global network at +31 (0)10 890 00 70.

Security Measures: We would like to take this opportunity to reassure you that as always, the data housed in our datacenter will be protected by our security measures. The security of your data is our utmost priority, and we have taken all necessary steps to ensure its protection.

We appreciate your understanding and cooperation during this festive occasion. Should you have any questions or require further information, please do not hesitate to contact our support team.

Thank you for your continued trust and support.

Best regards,

Smartdc Customer Support Team

[Network Maintenance] Aggregation Switch Upgrade - Newark - August 24, 2026 - MCOM-442

Dear Client,

We would like to notify you of upcoming maintenance activities that will affect services in our Newark datacenter. The maintenance has been scheduled for August 24, 2026.

Location: Newark, United States

Schedule: Start time: August 24, 2026, 11:00 UTC End time: August 24, 2026, 14:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing firmware upgrades on our aggregation switch(es) to improve quality and ensure long-term reliability.

Expected impact: Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window; aggregate switches will be upgraded one at a time to ensure minimum impact.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Cooling Maintenance] Cooling Maintenance - Rotterdam – September 2, 2026 - MCOM-436

Dear Client,

We would like to notify you of upcoming cooling maintenance activities that will affect services in our Rotterdam datacenter. The cooling maintenance has been scheduled for September 2, 2026.

Location: Rotterdam, The Netherlands

Schedule: Start time: September 2, 2026, 05:00 UTC End time: September 3, 2026, 14:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing maintenance on our cooling units.

Expected impact: Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net/

[Cooling Maintenance] Cooling Maintenance - Rotterdam – September 7 to October 7, 2026 - MCOM-454

Dear Client,

We would like to notify you of upcoming cooling maintenance activities that will affect services in our Rotterdam datacenter. The maintenance will take place on multiple dates between September 7 and October 7, 2026, as outlined below.

Location: Rotterdam, The Netherlands

Schedule:

Date

Maintenance window

September 7, 2026

05:00–14:00 UTC

September 9, 2026

05:00–14:00 UTC

September 11, 2026

05:00–14:00 UTC

September 14, 2026

05:00–14:00 UTC

September 16, 2026

05:00–14:00 UTC

September 18, 2026

05:00–14:00 UTC

September 23, 2026

05:00–14:00 UTC

September 25, 2026

05:00–14:00 UTC

September 28, 2026

05:00–14:00 UTC

September 30, 2026

05:00–14:00 UTC

October 2, 2026

05:00–14:00 UTC

October 5, 2026

05:00–14:00 UTC

October 7, 2026

05:00–14:00 UTC

Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing maintenance on our Stulz cooling units to support continued reliability and stability.

Expected impact: Reduced cooling redundancy: No impact is expected to services, but cooling redundancy will be reduced while the cooling units are being serviced. Minor temperature fluctuations may occur during the maintenance activities.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net/

[Network Maintenance] Aggregation Switch Upgrade - Stockholm - September 8, 2026 - MCOM-456

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Stockholm datacenter. The network maintenance has been scheduled for September 8, 2026.

Location: Stockholm, Sweden

Schedule: Start time: September 8, 2026, 03:00 UTC End time: September 8, 2026, 07:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing firmware upgrades on our aggregation switch(es) to improve quality and ensure long-term reliability.

Expected impact: Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window; aggregate switches will be upgraded one at a time to ensure minimum impact.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

Past Incidents

Friday 30th, April 2021

No incidents reported

Thursday 29th, April 2021

US: Chicago Backbone link between our Chicago and Dallas datacenters is down

At this moment we are experiencing problems with: Backbone link between our Chicago and Dallas datacenters is offline.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: No ETR available at this time.

Impact: Due to the current incident on our backbone link between our Chicago and Dallas datacenters, users between these and surrounding regions will experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Issue has been resolved and link is now operational.

    • US: Dallas Backbone link between Dallas and Atlanta is unstable

    At this moment we are experiencing problems with: Backbone link between our Dallas and Atlanta datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Dallas and Atlanta datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is now resolved

    • Incident Within Moscow Datacenter

    At this moment we are experiencing problems with: There is an issue with some traffic being blackholed in our Moscow datacenter.

    The cause of the incident is currently: Known

    We have taken the following actions to resolve the incident: We are performing an emergency firmware upgrade on one of our routers to resolve this issue.

    Estimated time of repair: N/A

    Impact: No impact is to be expected.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here. Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • We are seeing traffic return to normal.

  • We are monitoring the situation as traffic does not appear to have returned to normal.

  • This issue has been resolved.

    • Wednesday 28th, April 2021

    Ticket system Ticket system mail import issues

    We are currently experiencing an issue with the import of emails into our ticket system. Our support team is still available by submitting a ticket via https://www.i3d.net/support.

  • This incident has been resolved. Emails sent to support@i3d.net are once again being imported into our ticket system.

    • Tuesday 27th, April 2021

    ES: Madrid Backbone link between our Madrid and Saint-Denis datacenters is down

    At this moment we are experiencing problems with: Backbone link between our Madrid and Saint-Denis datacenters is offline.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Madrid and Saint-Denis datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue has been resolved.

  • Our vendor has confirmed the fiber cut and isolated the location. Crews are en-route to survey the damage and calculate and ETR.

  • Our vendor reports a suspected fiber cut and has dispatched crews to investigate. Updates will follow with ETR once they are on-location and have confirmed the issue.

    • PL: Warsaw Backbone link between our Warsaw and Moscow datacenters down

    At this moment we are experiencing problems with: Backbone link between our Warsaw and Moscow datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Warsaw and Moscow datacenters, impact could be visible in the form of slightly increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved

  • Our vendor reports that repairs are taking longer than expected due to the nature of the cable damage. Current/Updated ETR is: 19:00 UTC

  • Our vendor is still working to repair this issue. The current ETR is 17:00 UTC.

  • Our vendor has identified the cause to be a fiber cut. Engineers are on the way to assess the damage locally.

    • Monday 26th, April 2021

    ES: Madrid Backbone link between our Madrid and Johannesburg datacenters down

    At this moment we are experiencing problems with: Backbone link between our Madrid and Johannesburg datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Madrid and Johannesburg datacenters, impact could be visible in the form of increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved and we have now received hands off from our vendor.

    • Sunday 25th, April 2021

    Router performance issues

    At this moment we are experiencing problems with: One of the core routers in our Moscow datacenter is having issues.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: Our network engineers are currently working on a resolution.

    Estimated time of repair: Unknown

    Impact: After initial impact to some transit and peering traffic, current impact is limited to some peering traffic only. This may cause increased latency or minor packetloss for end-users.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our network team is now hands off. We consider this incident as closed.

  • The router is currently being undrained.

    • Saturday 24th, April 2021

    No incidents reported

    Friday 23rd, April 2021

    US: Dallas Backbone link between our Dallas and Atlanta datacenters down

    At this moment we are experiencing problems with: Backbone link between our Dallas and Atlanta datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Dallas and Atlanta datacenters, impact could be visible in the form of increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue is resolved