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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

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Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Power Maintenance] UPS Replacement - Rotterdam – February 16, 2026

Dear Client,

We would like to notify you of upcoming power maintenance activities that will affect services in our Rotterdam datacenter. The power maintenance has been scheduled for February 16, 2026.

Location:

Rotterdam, The Netherlands

Schedule:

Start time: February 16, 2026, 06:30 UTC

End time: February 16, 2026, 15:00 UTC

Planned impact: No impact expected (see below for details)

Reason for this maintenance:

The maintenance is a battery replacement with UPS1 and UPS2 in Powerhouse 2. The battery string where the work is being preformed on will be switched off and there will be a lower autonomy on the UPS. If needed the UPS will be set to Bypass and we will run the generators parallel to the grid.

Expected impact:

No impact is expected during this work.

[Power Maintenance] Generator Maintenance - Rotterdam – March 3, 2026

Dear Client,

We would like to notify you of upcoming generator maintenance activities that will affect services in our Rotterdam datacenter. The generator maintenance has been scheduled for March 3, 2026.

Location:

Rotterdam, The Netherlands

Schedule:

Start time: March 3, 2026, 07:30 UTC

End time: March 3, 2026, 10:30 UTC

Planned impact: Impact expected (see below for details)

Reason for this maintenance:

To ensure the proper functioning of our power infrastructure of our Rotterdam facility in the event of a power outage, our generators will undergo testing. We will be simulating a real power outage by switching off power to our phase monitoring systems.

Expected impact:

The lighting will briefly blink and there will be a short interruption on B-feed during the switchover to the emergency power. If everything is working correctly we will switch back when possible without extra interruption.

Reduced redundancy: As the generator control systems are switched to maintenance mode during the test run, auxiliary power redundancy is reduced during the maintenance window.

Past Incidents

Friday 30th, April 2021

No incidents reported

Thursday 29th, April 2021

US: Chicago Backbone link between our Chicago and Dallas datacenters is down

At this moment we are experiencing problems with: Backbone link between our Chicago and Dallas datacenters is offline.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: No ETR available at this time.

Impact: Due to the current incident on our backbone link between our Chicago and Dallas datacenters, users between these and surrounding regions will experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Issue has been resolved and link is now operational.

    • US: Dallas Backbone link between Dallas and Atlanta is unstable

    At this moment we are experiencing problems with: Backbone link between our Dallas and Atlanta datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Dallas and Atlanta datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is now resolved

    • Incident Within Moscow Datacenter

    At this moment we are experiencing problems with: There is an issue with some traffic being blackholed in our Moscow datacenter.

    The cause of the incident is currently: Known

    We have taken the following actions to resolve the incident: We are performing an emergency firmware upgrade on one of our routers to resolve this issue.

    Estimated time of repair: N/A

    Impact: No impact is to be expected.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here. Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • We are seeing traffic return to normal.

  • We are monitoring the situation as traffic does not appear to have returned to normal.

  • This issue has been resolved.

    • Wednesday 28th, April 2021

    Ticket system Ticket system mail import issues

    We are currently experiencing an issue with the import of emails into our ticket system. Our support team is still available by submitting a ticket via https://www.i3d.net/support.

  • This incident has been resolved. Emails sent to support@i3d.net are once again being imported into our ticket system.

    • Tuesday 27th, April 2021

    ES: Madrid Backbone link between our Madrid and Saint-Denis datacenters is down

    At this moment we are experiencing problems with: Backbone link between our Madrid and Saint-Denis datacenters is offline.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Madrid and Saint-Denis datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue has been resolved.

  • Our vendor has confirmed the fiber cut and isolated the location. Crews are en-route to survey the damage and calculate and ETR.

  • Our vendor reports a suspected fiber cut and has dispatched crews to investigate. Updates will follow with ETR once they are on-location and have confirmed the issue.

    • PL: Warsaw Backbone link between our Warsaw and Moscow datacenters down

    At this moment we are experiencing problems with: Backbone link between our Warsaw and Moscow datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Warsaw and Moscow datacenters, impact could be visible in the form of slightly increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved

  • Our vendor reports that repairs are taking longer than expected due to the nature of the cable damage. Current/Updated ETR is: 19:00 UTC

  • Our vendor is still working to repair this issue. The current ETR is 17:00 UTC.

  • Our vendor has identified the cause to be a fiber cut. Engineers are on the way to assess the damage locally.

    • Monday 26th, April 2021

    ES: Madrid Backbone link between our Madrid and Johannesburg datacenters down

    At this moment we are experiencing problems with: Backbone link between our Madrid and Johannesburg datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Madrid and Johannesburg datacenters, impact could be visible in the form of increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved and we have now received hands off from our vendor.

    • Sunday 25th, April 2021

    Router performance issues

    At this moment we are experiencing problems with: One of the core routers in our Moscow datacenter is having issues.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: Our network engineers are currently working on a resolution.

    Estimated time of repair: Unknown

    Impact: After initial impact to some transit and peering traffic, current impact is limited to some peering traffic only. This may cause increased latency or minor packetloss for end-users.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our network team is now hands off. We consider this incident as closed.

  • The router is currently being undrained.

    • Saturday 24th, April 2021

    No incidents reported

    Friday 23rd, April 2021

    US: Dallas Backbone link between our Dallas and Atlanta datacenters down

    At this moment we are experiencing problems with: Backbone link between our Dallas and Atlanta datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Dallas and Atlanta datacenters, impact could be visible in the form of increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue is resolved