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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

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Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Maintenance] 2025 Rotterdam Q3 quarterly on-load tests

Dear customer,

In the below overview you will find the date and time of our planned on-load tests in our  Smartdc Rotterdam datacenter for Q3 2025:

Location: Rotterdam, The Netherlands

On-load test Q3: Startdatum: 5 August 2025, 06:00 UTC Einddatum: 5 August 2025, 08:00 UTC

Expected downtime: None expected

Impact:  No impact expected

Reason for these maintenances: These on-load tests are routine and meant to test the back-up power systems of our Rotterdam facility. This is to ensure that everything remains fully operational in the event of a power outage in the facility.

Support: Our support department will be open during the maintenances. More details about how you can contact our support can be found on https://i3d.net/support/

[Network Maintenance] Switch Reboot – Ashburn – August 12, 2025

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Ashburn datacenter. The network maintenance has been scheduled for August 12, 2025.

Location: Ashburn, USA

Schedule: Start time: August 12, 2025, 06:00 UTC End time: August 12, 2025, 07:30 UTC Planned impact: Impact expected (see below for details)

Reason for this maintenance: We will be performing a corrective maintenance on one of our switches to prevent a possible failure in the future due to a known bug in the device.

Expected impact: We will be performing a device reboot. As the device will be power cycled, full loss of connectivity should be expected during the maintenance window.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

Past Incidents

Friday 23rd, April 2021

US: Dallas Backbone link between our Dallas and Atlanta datacenters down

At this moment we are experiencing problems with: Backbone link between our Dallas and Atlanta datacenters down.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: No ETR available at this time.

Impact: Due to the current incident on our backbone link between our Dallas and Atlanta datacenters, impact could be visible in the form of increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue is resolved

    • Thursday 22nd, April 2021

    US: Chicago Backbone link between our Chicago and Dallas datacenters is down

    At this moment we are experiencing problems with: Backbone between our Chicago and Dallas datacenters is down.

    The cause of the incident is currently: Unknown

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Chicago and Dallas datacenters, users may experience increased latency in these regions.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved by our vendor.

  • Our vendor reports a telephone pole down resulting in fiber cable damage. Repair crews are currently working to repair the damage.

    • Wednesday 21st, April 2021

    US: Dallas Backbone link between our Chicago and Dallas datacenters down

    At this moment we are experiencing problems with: between our Chicago and Dallas datacenters down.

    The cause of the incident is currently: Unknown

    Estimated time of repair: No ETR available at this time.

    Impact: No impact is expected

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue has been resolved.

    • Tuesday 20th, April 2021

    No incidents reported

    Monday 19th, April 2021

    IN: Mumbai Network Event in Mumbai Datacenter

    At this moment we are experiencing problems with: Network event in datacenter

    The cause of the incident is currently: unknown

    Estimated time of repair: No ETA yet

    Impact: increased latency for the end users in the Mumbai area

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This drop was caused by a loop on a local exchange which in turn caused issues on our router. For now we've disabled our port towards that exchange and we're checking with them when it's safe to re-enable the connection.

    No futher impact is expected at this point and we can see traffic recovering. Users in the region may still experience latency until we re-enable that exchange connection. We will update once that occurs.

    • Backbone link between our Moscow and Kiev datacenters down

    At this moment we are experiencing problems with: Backbone link between our Moscow and Kiev datacenters down.

    The cause of the incident is currently: Known, fiber cut due to theft

    We have taken the following actions to resolve the incident: Our vendor is preparing new part of fiber.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Moscow and Kiev datacenters, impact could be visible in the form of increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The stolen fiber has been replaced and our backbone link is back online.

    • Sunday 18th, April 2021

    No incidents reported

    Saturday 17th, April 2021

    No incidents reported