All systems are operational

About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used here will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available by phone on the following phone numbers:

+31 (0)10 890 00 70

+1 800 482 6910


Support open:

Mon - Fri 00:00 - 00:00 UTC

Sat - Sun 08:00 - 16:00 UTC

Maintenance
[Network Maintenance] Ashburn routers firmware upgrade - August 11th, 2021

Start of maintenance: August 11th, 2021, 10:00 UTC

End of maintenance: August 11th, 2021, 14:00 UTC

Reason of maintenance: A firmware upgrade on one of the core routers in Ashburn will be done to improve stability on the backup routing engine

Expected downtime/impact: No impact is expected. All traffic on the router will be gracefully drained before any changes are made

Support: During this maintenance, our support department will be available to assist you with any questions you may have. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

Tokyo - Core Network Maintenance - August 17th, 2021

Start of maintenance: Tuesday, August 17th - 19:00 UTC

End of maintenance: Wednesday, August 18th - 01:00 UTC

Reason for maintenance: In order to facilitate further growth of the Tokyo datacenter we will phase out our old core aggregation switches. Ahead of the maintenance window the new aggregation switches will be placed in the rack already.

Expected downtime/impact: We expect up to 1 hour of downtime.

Support: During this maintenance, our support department will be available to assist you with any questions you may have. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

Past Incidents

Thursday 15th, July 2021

No incidents reported

Wednesday 14th, July 2021

UA: Kiev Backbone link between Kiev and Moscow is down

At this moment we are experiencing problems with: Backbone link between our Kiev and Moscow datacenters.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: No ETR available at this time.

Impact: Due to the current incident on our backbone link between our Kiev and Moscow datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue has been resolved.

  • US: Dallas Backbone link between Atlanta and Dallas is down

    At this moment we are experiencing problems with: Backbone link between our Atlanta and Dallas datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Atlanta and Dallas datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our vendor reports that this issue has been resolved.

  • Tuesday 13th, July 2021

    UA: Kiev Backbone link between Kiev and Warsaw is down

    At this moment we are experiencing problems with: Backbone link between our Kiev and Warsaw datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Kiev and Warsaw datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue has been resolved.

  • RU: Moscow Backbone link between Moscow and Warsaw is down

    At this moment we are experiencing problems with: Backbone link between our Moscow and Warsaw datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Moscow and Warsaw datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue has been resolved.

  • Monday 12th, July 2021

    US: Chicago Backbone link between Chicago and Dallas is down

    At this moment we are experiencing problems with: Backbone link between our Chicago and Dallas datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Chicago and Dallas datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue has been resolved.

  • Sunday 11th, July 2021

    Backbone link between Montreal and Newark is down

    At this moment we are experiencing problems with: Backbone link between our Montreal and Newark datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Montreal and Newark datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved

  • US: Dallas Backbone link between our Atlanta and Dallas datacenters down

    At this moment we are experiencing problems with: Backbone link between our Atlanta and Dallas datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Atlanta and Dallas datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • We can see traffic restoring to normal levels but we have not heard back from our vendor about a fix yet. We will be waiting on an update from our vendor before fully closing this incident.

  • US: Chicago Backbone link between our Chicago and Toronto datacenters down

    At this moment we are experiencing problems with: Backbone link between our Chicago and Toronto datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Chicago and Toronto datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • Saturday 10th, July 2021

    RU: Moscow Backbone link between our Moscow and Kyiv datacenters down

    At this moment we are experiencing problems with: Backbone link between our Moscow and Kyiv datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Moscow and Kyiv datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved

  • Friday 9th, July 2021

    No incidents reported