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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Stickied Incidents

Thursday 14th, March 2024

SA: Johannesburg Backbone link between our Madrid and Johannesburg data centers down

At this moment, we are experiencing problems with: Backbone link between our Madrid and Johannesburg data centers.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Madrid and Johannesburg data centers, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • According to WACS NOC, cable ship Sovereign is mobilized for repair operations. Repair is estimated tentatively between 18 – 28 Apr.

  • Repair ship has arrived as of April 8th and works have begun on to repair the SAT-3 cable (one of four major cables.) Two of the remaining cables (ACE and WACS) are expected to be restored on April 17th and April 28th, respectively. The fourth cable (MainOne) is projected to be the final cable to be repaired by May 9th.

  • Check out this article for more details. https://www.theguardian.com/technology/2024/mar/14/much-of-west-and-central-africa-without-internet-after-undersea-cable-failures

  • Our link is down related to a subsea cable fault. No ETR as of yet.

    • Maintenance
    [Vendor Network Maintenance] Odido Maintenance Rotterdam – April 24, 2024

    We would like to notify you of an upcoming vendor network maintenance activity that will affect services in our Rotterdam datacenter. The server maintenance has been scheduled for April 24, 2024.

    Location:

    Rotterdam, The Netherlands

    Schedule:

    Start time: April 24, 2024, 01:00 UTC

    End time: April 24, 2024, 06:30 UTC 

    Planned downtime: Impact expected (see below for details)

     

    Reason for this maintenance:

    Vendor will be performing a software update on their network.

    Expected downtime/impact:

    Our vendor expects an outage of up to 45 minutes sometime during the maintenance window.

    Support:

    Our support department will be open during the maintenance. More details about how you can contact our support can be found here:  https://i3d.net/support/

    You can find maintenance updates and the current situation at https://status.i3d.net/

    Past Incidents

    Thursday 22nd, July 2021

    Phone support Our phone provider is having an outage causing our phone helpdesk to be temporarily unavailable

    At this moment we are experiencing problems with: Our phone provider is having an outage causing our phone helpdesk to be temporarily unavailable.

    The cause of the incident is currently: unknown

    Estimated time of repair: Unknown

    Impact: Customers are not able to get in contact with I3d.net customer support via the phone. The ticket system is still operational

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved and our phone helpdesk is available again.

    • ONE Deployment Platform ONE Deployment Platform issue

    At this moment we are experiencing problems with: Our ONE Deployment Platform

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are investigating this incident

    Estimated time of repair: No ETR available

    Impact: Event messages are currently being handled at a reduced rate.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • After earlier stabilization of the system, it has now fully recovered.

    • ES: Madrid Backbone link between our Madrid and Johannesburg datacenters down

    At this moment we are experiencing problems with: Backbone link between our Madrid and Johannesburg datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Madrid and Johannesburg datacenters, impact could be visible in the form of increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The link is back up but we have not received a hands off confirmation from our vendor. We will continue monitoring the situation.

    • Wednesday 21st, July 2021

    SG: Singapore Network event in Singapore Datacenter

    At this moment we are experiencing problems with: Singapore datacenter performance issues.

    The cause of the incident is currently: Unknown.

    Estimated time of repair: Performance is improving and we are currently investigating; no current ETR.

    Impact: Connection/performance issues for end users in the Singapore region. The connection is slowly recovering as we continue to investigate.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved. We are still investigating the root cause but we do not anticipate further issues.

    • PL: Warsaw Backbone link between our Warsaw and Moscow datacenters down

    At this moment we are experiencing problems with: Backbone link between our Warsaw and Moscow datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Warsaw and Moscow datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved

    • Tuesday 20th, July 2021

    DK: Copenhagen Backbone link between our Copenhagen and Saint Petersburg datacenters down

    At this moment we are experiencing problems with: Backbone link between our Copenhagen and Saint Petersburg datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Copenhagen and Saint Petersburg datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our vendor reports that repairs on-site were successful and operations have been fully restored.

    • US: Chicago Backbone link between Chicago and Ashburn is down

    At this moment we are experiencing problems with: Backbone link between our Chicago and Ashburn datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Chicago and Ashburn datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This situation has been resolved.

    • Monday 19th, July 2021

    NL: Heerlen Backbone link between Rotterdam and Heerlen is down

    At this moment we are experiencing problems with: There was a maintenance performed by our darkfiber vendor on the backbone link between our Rotterdam and Heerlen datacenters. They have informed us that the maintenance is completed, but we still see the path down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Rotterdam and Heerlen datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved

  • Our vendor identified the issue and are on the way to the location to resolve the incident. ETR is to be expected within the next couple of hours.

    • Sunday 18th, July 2021

    No incidents reported

    Saturday 17th, July 2021

    No incidents reported

    Friday 16th, July 2021

    No incidents reported