Some systems are experiencing issues

About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Power Maintenance] Generator Maintenance - Rotterdam – June 9, 2026

We would like to notify you of upcoming power maintenance activities that will affect services in our Rotterdam datacenter. The power maintenance has been scheduled for June 9, 2026.

Location: Rotterdam, The Netherlands

Schedule: Start time: June 9, 2026, 06:00 UTC End time: June 9, 2026, 09:00 UTC Planned impact: No impact (see below for details)

Reason for this maintenance: We are conducting tests of our generators to ensure ongoing reliability and compliance.

Expected impact: The generator tests will be done off-load, services will remain fully supported by both the grid and generators. Some noise from the generators can be heard when present in the datacenter

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[API Maintenance] ONE API Migration - June 15, 2026

Dear Customer,

We would like to notify you of upcoming API maintenance activities that will affect the ONE API. The API maintenance has been scheduled for June 15, 2026.

Schedule: Start time: June 15, 2026, 09:00 UTC End time: June 15, 2026, 11:00 UTC Planned impact: Impact expected (see below for details)

Reason for this maintenance: We will be migrating and upgrading our ONE portal backend. This migration is part of our ongoing effort to enhance performance, scalability, and long-term reliability. Migrations and upgrades will be carried subsequently to minimise degradation in service and ensure a seamless transition.

Expected impact: Degradation: Our ONE API will remain available while migrating, but brief disruptions are expected. Customers using the ONE API will experience quick disconnects, and some active connections may have HTTP requests fail briefly. In the unlikely event of a critical failure we will roll back to the previous stable version.

Services impacted: One.i3d.net Api.i3d.net

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net/

[Cooling Maintenance] Cooling Maintenance - Rotterdam – June 22, 2026

Dear Client,

We would like to notify you of upcoming cooling maintenance activities that will affect services in our Rotterdam datacenter. The cooling maintenance has been scheduled for June 22, 2026.

Location: Rotterdam, The Netherlands

Schedule: Start time: June 22, 2026, 05:00 UTC End time: July 10, 2026, 14:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing a cooling maintenance on our cooling units to continue reliability and stability.

Expected impact:

Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window. There maybe some small temperature fluctuations as the units are being worked on.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Network Maintenance] Switch Software Upgrade - Rotterdam - June 24, 2026

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Rotterdam datacenter. The network maintenance has been scheduled for June 24, 2026.

Location: Rotterdam, The Netherlands

Schedule: Start time: June 24, 2026, 03:00 UTC End time: June 24, 2026, 06:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: The maintenance is required in preparation for an upgrade to a new switch firmware. This will enhance system reliability and ensure consistent performance moving forward.

Expected impact: Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net/

[Power Maintenance] Yearly Generator Maintenance - Rotterdam – July 7, 2026

We would like to notify you of upcoming backup generator maintenance activities. This maintenance will not affect services in our Rotterdam datacenter. The maintenance has been scheduled for July 7 until July 17, 2026.

Location: Rotterdam, The Netherlands

Schedule: Start time: July 7, 2026, 05:00 UTC End time: July 17, 2026, 14:00 UTC Planned impact: No impact (see below for details)

Reason for this maintenance: To ensure the proper functioning of our power infrastructure, our backup generators will undergo preventative maintenance.

Expected impact: No Impact: No impact is expected for this maintenance, as regular power systems will not be touched. Customers in the datacenter at the time of the maintenance could hear loud noises.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

Past Incidents

Wednesday 9th, March 2022

IT: Milan Backbone link between our Milan and Bucharest datacenters down

At this moment we are experiencing problems with: Backbone link between our Milan and Bucharest datacenters.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Milan and Bucharest datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

    • US: Seattle Backbone link between our Seattle and Chicago datacenters down

    At this moment we are experiencing problems with: Backbone link between our Seattle and Chicago datacenters.

    The cause of the incident is currently: Known

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: 13:00 UTC.

    Impact: Due to the current incident on our backbone link between our Seattle and Chicago datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved.

  • Instability is still observed on the link. We are monitoring the situation.

  • The link is back up but we have not received the hands-off. The maintenence window is scheduled to end at 05:00 UTC.

  • This is a maintenance from one of our vendors.

    • Tuesday 8th, March 2022

    PL: Warsaw Backbone link between our Warsaw and Moscow datacenters down

    At this moment we are experiencing problems with: Backbone link between our Warsaw and Moscow datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Warsaw and Moscow datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

    • Monday 7th, March 2022

    IT: Milan Backbone link between Milan and Bucharest data centers down

    At this moment we are experiencing problems with: Backbone link between our Milan and Bucharest datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Milan and Bucharest datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

    • DE: Frankfurt Backbone link between our Frankfurt and Warsaw datacenters down

    At this moment we are experiencing problems with: Backbone link between our Frankfurt and Warsaw datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Frankfurt and Warsaw datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

    • Sunday 6th, March 2022

    No incidents reported

    Saturday 5th, March 2022

    Backbone link between our Kiev and Moscow datacenters down

    At this moment we are experiencing problems with: Backbone link between our Kiev and Moscow datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time. Given the ongoing situation in this region, we are not sure about the speed of repair for this incident.

    Impact: Due to the current incident on our backbone link between our Kiev and Moscow datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • The circuit is backup. We do not have a hands-off from our vendor yet.

    • Friday 4th, March 2022

    DE: Frankfurt Backbone link between our Frankfurt and Warsaw datacenters down

    At this moment we are experiencing problems with: Backbone link between our Frankfurt and Warsaw datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Frankfurt and Warsaw datacenters, users between these and surrounding regions may experience increased latency. Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been restored

    • NL: Rotterdam connection issues between our Rotterdam and Heerlen datacenters

    At this moment we are experiencing problems with: Link between our Rotterdam and Heerlen datacenters.

    The cause of the incident is currently: Due to a unexpected mistake during the maintenance from this morning. We have identified that the link has not recovered. We are investigating why this is the case.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are searching for a quick resolution.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our link between our Rotterdam and Heerlen datacenters, users between these and surrounding regions may experience loss of connectivity.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

    • Thursday 3rd, March 2022

    Ticket system Ticket system partially unavailable

    At this moment we are experiencing problems with: Ticket system partially unavailable.

    The cause of the incident is currently: Known, Engineers are currently working to resolve the issue as soon as possible.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation.

    Estimated time of repair: Unknown

    Impact: Due to the current incident our ticket system is unable to import mails. Creating tickets via our control panels does still work.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our ticket system is available again. We will be monitoring our system the upcoming period.

    • US: Ashburn Backbone link between our Ashburn and Newark datacenters

    At this moment we are experiencing problems with: Backbone link between our Ashburn and Newark datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Ashburn and Newark datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • This incident is due to maintenance works, which is planned to complete at 09:00 UTC.

    • Wednesday 2nd, March 2022

    UA: Kyiv Backbone link between our Kiev and Warsaw datacenters down

    At this moment we are experiencing problems with: Backbone link between our Kiev and Warsaw datacenters.

    The cause of the incident is currently: Known. This is due to a power outage on one of the DWDM nodes. Our vendor tried to keep the node operational for as long as possible with extra batteries and have run out of external power. As diesel is hard to come by in this location it us unknown when repair can be expected.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time. Given the ongoing situation in this region, we are unsure about the speed of repair for this incident and are expecting this to take longer than usual.

    Impact: Due to the current incident on our backbone link between our Kiev and Warsaw datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

    • UAE: Dubai Backbone link between our Dubai and Amsterdam datacenters is down

    At this moment we are experiencing problems with: Backbone link between our Dubai and Amsterdam datacenters down

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our vendor for more information.

    Estimated time of repair: Unknown

    Impact: Due to the current incident on our backbone link between our Dubai and Amsterdam datacenters, users between these and surrounding regions may experience increased latency, most notably users from Etisalat.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

    • FR: Paris Backbone link between our Rotterdam and Saint-Denis datacenters down

    At this moment we are experiencing problems with: Backbone link between our Rotterdam and Saint-Denis datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Rotterdam and Saint-Denis datacenters, impact is restricted to reduced capacity / redundancy.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • A fiber cut has been confirmed and repair crews have been dispatched.