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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Network Maintenance] Milan – Aggregation Switch Software Update – December 9, 2025

We would like to inform you of an upcoming network maintenance being performed in our Milan datacenter. This maintenance is scheduled for December 9, 2025.

Location:

Milan, Italy

Schedule:

Start Time: December 9, 2025 - 03:00 UTC

End Time: December 9, 2025 - 06:00 UTC

Planned downtime:

No impact

Reason for this maintenance:

The maintenance is required to address difference in configuration behaviour in newer software releases. This will prevent potential issues and ensure we can maintain stability.

Expected downtime/impact:

Reduced Redundancy: As the activity will be executed by one aggregation switch at the time, there is no impact expected. During this maintenance there will be reduced redundancy.

[Network Maintenance] Router Firmware Update - Montréal - December 9, 2025

We would like to inform you of an upcoming Type of maintenance being performed in our Montréal datacenter. This maintenance is scheduled for December 9, 2025

Location:

Montréal, Canada

Schedule:

Start Time: December 9, 2025, 09:00 UTC

End Time: December 9, 2025, 14:00 UTC

Planned downtime:

No impact

Reason for this maintenance:

We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.

Expected downtime/impact:

Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window; routers will be upgraded one at a time to ensure minimum impact.

[Network Maintenance] Switch Software Update - Chicago - December 9, 2025

We would like to inform you of an upcoming network maintenance being performed in our Chicago datacenter. This maintenance is scheduled for December 9, 2025.

Location:

Chicago, United States

Schedule:

Start Time: December 9, 2025 - 10:00 UTC

End Time: December 9, 2025 - 13:00 UTC

Planned downtime:

No impact expected

Reason for this maintenance:

The maintenance is required to address difference in configuration behavior in newer software releases. This will prevent potential issues and ensure we can maintain stability.

Expected downtime/impact:

No impact is expected, but there will be reduced redundancy during the maintenance window.

[Network Maintenance] Switch Software Configuration Change - Los Angeles - December 10 & 11, 2025

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Los Angeles datacenter. The network maintenance has been scheduled to start on December 10, 2025 and finish on December 11, 2025.

Location: Los Angeles, America

Schedule: Window 1: Start time: December 10, 2025, 08:00 UTC End time: December 10, 2025, 12:00 UTC

Window 2: Start time: December 11, 2025, 08:00 UTC End time: December 11, 2025, 12:00 UTC

Planned impact: Impact expected (see below for details)

Reason for this maintenance: The maintenance is required in preparation for an upgrade to a new switch firmware. This will enhance system reliability and ensure consistent performance moving forward.

Expected impact: Minor Impact: While no major impact is expected, there may be brief and sporadic traffic loss during the initial and final stages of the maintenance.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Network Maintenance] Router Software Update - Montreuil - December 11, 2025

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Montreuil datacenter. The network maintenance has been scheduled for December 11, 2025.

Location: Montreuil, France

Schedule: Start time: December 11, 2025, 00:00 UTC End time: December 11, 2025, 05:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.

Expected impact: Reduced redundancy: There will be reduced redundancy during the maintenance window; routers will be upgraded one at a time to ensure minimum impact.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: Support You can find maintenance updates and the current situation at i3D.net - Status

Past Incidents

Friday 17th, June 2022

No incidents reported

Thursday 16th, June 2022

FR: Paris Backbone link between our Paris and Singapore datacenters down

At this moment we are experiencing problems with: Backbone link between our Paris and Singapore datacenters.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: No ETR available at this time.

Impact: Due to the current incident on our backbone link between our Paris and Singapore datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Link is back up, but we have not received a hands-off from our vendor. We are monitoring the situation.

    • FR: Paris Backbone link between our Dubai and Paris datacenters is down

    At this moment we are experiencing problems with: Backbone link between our Dubai and Paris datacenters down

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our vendor for more information.

    Estimated time of repair: Unknown

    Impact: Due to the current incident on our backbone link between our Dubai and Paris datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been restored.

  • Link is back up, but we have not received a hands-off from our vendor. We are monitoring the situation.

  • Link is up and stable again.

    • IT: Milan Backbone link between our Dubai and Milan datacenters down

    At this moment we are experiencing problems with: Backbone link between our Dubai and Milan datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Dubai and Milan datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been restored.

  • Link is back up, but we have not received a hands-off from our vendor. We are monitoring the situation.

  • Link is up and stable again.

    • PL: Warsaw Backbone link between our Kiev and Warsaw datacenters down

    At this moment we are experiencing problems with: Backbone link between our Kiev and Warsaw datacenters.

    The cause of the incident is currently: Unknown.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time. Given the ongoing situation in this region, we are unsure about the speed of repair for this incident and are expecting this to take longer than usual.

    Impact: Due to the current incident on our backbone link between our Kiev and Warsaw datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Link is up and stable again.

    • US: Chicago Backbone link between our Atlanta and Chicago datacenters is down

    At this moment we are experiencing problems with: Backbone link between our Atlanta and Chicago datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Atlanta and Chicago datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Services are fully restored.

    • Wednesday 15th, June 2022

    RO: Bucharest Backbone link between our Bucharest and Milan datacenters down

    At this moment we are experiencing problems with: Backbone link between our Milan and Bucharest datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown. Fiber crew is currently on-site working to restore services.

    Impact: Due to the current incident on our backbone link between our Milan and Bucharest datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • The link is not operational. We are in contact with our vendor for more updates.

  • The link is up and has been stable but we have not received the hands-off from our vendor. We are monitoring the situation.

    • RO: Bucharest Backbone link between our Budapest and Bucharest datacenters down

    At this moment we are experiencing problems with: Backbone link between our Budapest and Bucharest datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Budapest and Bucharest datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Fiber cut has been fixed.

  • Link is back up, but we have not received a hands-off from our vendor. We are monitoring the situation.

    • Tuesday 14th, June 2022

    US: Chicago Backbone link between our Santa Clara and Chicago datacenters is down

    At this moment we are experiencing problems with: Backbone link between our Santa Clara and Chicago datacenters is down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We have reached out to our vendor for more information.

    Estimated time of repair: No ETR at this time.

    Impact: Due to the current incident on our backbone link between our Santa Clara and Chicago datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • The link is back up, but repair crews are not yet fully hands off.

  • The fiber cut has been identified and repair works are underway. There is no ETR at this time.

    • Monday 13th, June 2022

    No incidents reported

    Sunday 12th, June 2022

    No incidents reported

    Saturday 11th, June 2022

    No incidents reported