Some systems are experiencing issues

About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Power Maintenance] Generator Maintenance - Rotterdam – June 9, 2026

We would like to notify you of upcoming power maintenance activities that will affect services in our Rotterdam datacenter. The power maintenance has been scheduled for June 9, 2026.

Location: Rotterdam, The Netherlands

Schedule: Start time: June 9, 2026, 06:00 UTC End time: June 9, 2026, 09:00 UTC Planned impact: No impact (see below for details)

Reason for this maintenance: We are conducting tests of our generators to ensure ongoing reliability and compliance.

Expected impact: The generator tests will be done off-load, services will remain fully supported by both the grid and generators. Some noise from the generators can be heard when present in the datacenter

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[API Maintenance] ONE API Migration - June 15, 2026

Dear Customer,

We would like to notify you of upcoming API maintenance activities that will affect the ONE API. The API maintenance has been scheduled for June 15, 2026.

Schedule: Start time: June 15, 2026, 09:00 UTC End time: June 15, 2026, 11:00 UTC Planned impact: Impact expected (see below for details)

Reason for this maintenance: We will be migrating and upgrading our ONE portal backend. This migration is part of our ongoing effort to enhance performance, scalability, and long-term reliability. Migrations and upgrades will be carried subsequently to minimise degradation in service and ensure a seamless transition.

Expected impact: Degradation: Our ONE API will remain available while migrating, but brief disruptions are expected. Customers using the ONE API will experience quick disconnects, and some active connections may have HTTP requests fail briefly. In the unlikely event of a critical failure we will roll back to the previous stable version.

Services impacted: One.i3d.net Api.i3d.net

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net/

[Cooling Maintenance] Cooling Maintenance - Rotterdam – June 22, 2026

Dear Client,

We would like to notify you of upcoming cooling maintenance activities that will affect services in our Rotterdam datacenter. The cooling maintenance has been scheduled for June 22, 2026.

Location: Rotterdam, The Netherlands

Schedule: Start time: June 22, 2026, 05:00 UTC End time: July 10, 2026, 14:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing a cooling maintenance on our cooling units to continue reliability and stability.

Expected impact:

Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window. There maybe some small temperature fluctuations as the units are being worked on.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Power Maintenance] Yearly Generator Maintenance - Rotterdam – July 7, 2026

We would like to notify you of upcoming backup generator maintenance activities. This maintenance will not affect services in our Rotterdam datacenter. The maintenance has been scheduled for July 7 until July 17, 2026.

Location: Rotterdam, The Netherlands

Schedule: Start time: July 7, 2026, 05:00 UTC End time: July 17, 2026, 14:00 UTC Planned impact: No impact (see below for details)

Reason for this maintenance: To ensure the proper functioning of our power infrastructure, our backup generators will undergo preventative maintenance.

Expected impact: No Impact: No impact is expected for this maintenance, as regular power systems will not be touched. Customers in the datacenter at the time of the maintenance could hear loud noises.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

Past Incidents

Friday 17th, June 2022

No incidents reported

Thursday 16th, June 2022

FR: Paris Backbone link between our Paris and Singapore datacenters down

At this moment we are experiencing problems with: Backbone link between our Paris and Singapore datacenters.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: No ETR available at this time.

Impact: Due to the current incident on our backbone link between our Paris and Singapore datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Link is back up, but we have not received a hands-off from our vendor. We are monitoring the situation.

    • FR: Paris Backbone link between our Dubai and Paris datacenters is down

    At this moment we are experiencing problems with: Backbone link between our Dubai and Paris datacenters down

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our vendor for more information.

    Estimated time of repair: Unknown

    Impact: Due to the current incident on our backbone link between our Dubai and Paris datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been restored.

  • Link is back up, but we have not received a hands-off from our vendor. We are monitoring the situation.

  • Link is up and stable again.

    • IT: Milan Backbone link between our Dubai and Milan datacenters down

    At this moment we are experiencing problems with: Backbone link between our Dubai and Milan datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Dubai and Milan datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been restored.

  • Link is back up, but we have not received a hands-off from our vendor. We are monitoring the situation.

  • Link is up and stable again.

    • PL: Warsaw Backbone link between our Kiev and Warsaw datacenters down

    At this moment we are experiencing problems with: Backbone link between our Kiev and Warsaw datacenters.

    The cause of the incident is currently: Unknown.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time. Given the ongoing situation in this region, we are unsure about the speed of repair for this incident and are expecting this to take longer than usual.

    Impact: Due to the current incident on our backbone link between our Kiev and Warsaw datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Link is up and stable again.

    • US: Chicago Backbone link between our Atlanta and Chicago datacenters is down

    At this moment we are experiencing problems with: Backbone link between our Atlanta and Chicago datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Atlanta and Chicago datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Services are fully restored.

    • Wednesday 15th, June 2022

    RO: Bucharest Backbone link between our Bucharest and Milan datacenters down

    At this moment we are experiencing problems with: Backbone link between our Milan and Bucharest datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown. Fiber crew is currently on-site working to restore services.

    Impact: Due to the current incident on our backbone link between our Milan and Bucharest datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • The link is not operational. We are in contact with our vendor for more updates.

  • The link is up and has been stable but we have not received the hands-off from our vendor. We are monitoring the situation.

    • RO: Bucharest Backbone link between our Budapest and Bucharest datacenters down

    At this moment we are experiencing problems with: Backbone link between our Budapest and Bucharest datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Budapest and Bucharest datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Fiber cut has been fixed.

  • Link is back up, but we have not received a hands-off from our vendor. We are monitoring the situation.

    • Tuesday 14th, June 2022

    US: Chicago Backbone link between our Santa Clara and Chicago datacenters is down

    At this moment we are experiencing problems with: Backbone link between our Santa Clara and Chicago datacenters is down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We have reached out to our vendor for more information.

    Estimated time of repair: No ETR at this time.

    Impact: Due to the current incident on our backbone link between our Santa Clara and Chicago datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • The link is back up, but repair crews are not yet fully hands off.

  • The fiber cut has been identified and repair works are underway. There is no ETR at this time.

    • Monday 13th, June 2022

    No incidents reported

    Sunday 12th, June 2022

    No incidents reported

    Saturday 11th, June 2022

    No incidents reported