i3Dnet - Status Page

Experiencing partially degraded performance

Backbone link down between Madrid - esmad1 & São Paulo - brbri1
InvestigatingDegraded performance
  • Investigating
    UTC
    Investigating
    We are currently experiencing some issues with our backbone link between Madrid - esmad1 and São Paulo - brbri1.
Backbone link down between Milan - itmil1 & Sofia - bgsof1
IdentifiedDegraded performance
  • Identified
    UTC
    Identified
    We have identified the issue, we will continue to work towards a resolution.
  • Investigating
    UTC
    Investigating
    We are investigating an issue with our infrastructure.
  • Resolved
    UTC
    Resolved
    We are currently experiencing some issues with our backbone link between Milan - itmil1 and Sofia - bgsof1.
Backbone link down between Dallas - usdal3 & Phoenix - usphx1
InvestigatingDegraded performance
  • Investigating
    UTC
    Investigating
    We are currently experiencing some issues with our backbone link between Dallas - usdal3 and Phoenix - usphx1.
OCT8
MCOM-496 [Emergency Power Maintenance] Generator Maintenance - Seattle – October 8, 2026
In progress17:00 – 21:00UTC4 hours
  • In progress
    October 08, 2026 at 17:00UTC
    In progress
    October 08, 2026 at 17:00UTC
    Maintenance is now in progress
  • Planned
    October 06, 2026 at 23:05UTC
    Planned
    October 06, 2026 at 23:05UTC

    Dear Client,

    We would like to notify you of upcoming emergency power maintenance activities that will affect services in our Seattle datacenter. The emergency power maintenance has been scheduled for October 8, 2026.

    Location:
    Seattle, USA

    Schedule:
    Start time: October 8, 2026, 13:00 UTC
    End time: October 8, 2026, 17:00 UTC
    Planned impact: Impact expected (see below for details)

    Reason for this maintenance:
    Vendor is performing an emergency power maintenance.

    Expected impact:
    Impact expected: Devices with correctly configured redundant connections will experience reduced redundancy only. Devices with incorrectly configured redundancy may experience service interruptions.

    Support:
    Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/
    You can find maintenance updates and the current situation at https://status.i3d.net/

OCT9
Scheduled Infrastructure maintenance - Email Migration, October 9 2026
Planned19:00 – October 11, 2026 at 21:59UTC50 hours 59 minutes
  • Planned
    September 17, 2026 at 13:43UTC
    Planned
    September 17, 2026 at 13:43UTC

    Dear Customer,

    We would like to inform you that we have scheduled maintenance activities that will affect i3D.net’s email infrastructure. The maintenance has been scheduled for October 9, 2026

    Location: Global

    Schedule:
    Start time: October 9, 2026, 21:00 UTC
    End time: October 11, 2026, 23:59 UTC
    Planned impact: Degradation (See below for details)

    Reason for this maintenance:
    As part of a scheduled migration, we will be migrating part of our email infrastructure to a new tenant.

    Expected impact:
    During the migration this weekend, emails may be delayed or may not arrive immediately for incident report and support requests. We recommend using the customer.service.i3d.support portal during the maintenance window to ensure your requests are received without delay.

    Contact:
    Our Live Operations team will be available for questions during the maintenance. More details about how you can contact our Live Operations team can be found here: Support
    You can find maintenance updates and the current situation at i3D.net - Status

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