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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Cooling Maintenance] Cooling Maintenance Update - Rotterdam – June 22, 2026

Dear Client,

We would like to notify you of upcoming cooling maintenance activities that will affect services in our Rotterdam datacenter. The cooling maintenance has been scheduled for June 22, 2026.

Location: Rotterdam, The Netherlands

Schedule: Start time: June 22, 2026, 05:00 UTC End time: August 13, 2026, 14:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing a cooling maintenance on our cooling units to continue reliability and stability.

Expected impact:

Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window. There maybe some small temperature fluctuations as the units are being worked on.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

Update to original maintenance window:

We would like to notify you of an update to the cooling maintenance activities regarding services in our Rotterdam datacenter originally scheduled for June 22, 2026. There has been an extension on this maintenance window with new dates provided below. The extended maintenance will now be in three stages.

Schedule: Stage 1 Start time: July 28, 2026, 05:00 UTC End time: July 29, 2026, 14:00 UTC

Stage 2 Start time: August 7, 2026, 05:00 UTC End time: August 7, 2026, 14:00 UTC

Stage 3 Start time: August 10, 2026, 05:00 UTC End time: August 13, 2026, 14:00 UTC

Expected impact remains the same.

[Network Maintenance] Router Configuration Change - Montreuil – August 7, 2026

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Montreuil datacenter. The network maintenance has been scheduled for August 7, 2026.

Location: Montreuil, France

Schedule: Start time: August 7, 2026, 22:00 UTC End time: August 8, 2026, 01:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: The maintenance involves a configuration change on our routers to improve stability and prevent potential issues.

Expected impact: Reduced Redundancy: The activity will be performed one router at a time. During this window, network redundancy will be reduced.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Emergency Network Maintenance] Router Software Upgrade - Dallas - July 23, 2026 - MCOM-443

Dear Client,

We would like to notify you of upcoming emergency network maintenance activities that will affect services in our Dallas datacenter. The emergency network maintenance has been scheduled for July 23, 2026.

Location: Dallas, The USA

Schedule: Start time: July 23, 2026, 10:00 UTC End time: July 23, 2026, 14:00 UTC Planned impact: Full downtime (see below for details)

Reason for this maintenance: We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.

Expected impact: Full downtime: There will be expected downtime, as the router(s) needs to be rebooted to complete the upgrade. BGP-to-Host services will experience disruption while the router upgrade is in progress.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net/

[Network Maintenance] Router Configuration Change - Dubai – August 7, 2026

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Dubai datacenter. The network maintenance has been scheduled for August 7, 2026.

Location: Dubai, UAE

Schedule: Start time: August 7, 2026, 22:00 UTC End time: August 8, 2026, 01:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: The maintenance involves a configuration change on our routers to improve stability and prevent potential issues.

Expected impact: Reduced Redundancy: The activity will be performed one router at a time. During this window, network redundancy will be reduced.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Network Maintenance] Aggregation Switch Upgrade - Newark - August 20, 2026 - MCOM-441

Dear Client,

We would like to notify you of upcoming maintenance activities that will affect services in our Newark datacenter. The maintenance has been scheduled for August 20, 2026.

Location: Newark, United States

Schedule: Start time: August 20, 2026, 11:00 UTC End time: August 20, 2026, 14:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing firmware upgrades on our aggregation switch(es) to improve quality and ensure long-term reliability.

Expected impact: Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window; aggregate switches will be upgraded one at a time to ensure minimum impact.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Announcement] Festival at Van Nelle - MCOM-444

Dear Valued Customers,

We would like to inform you of a festival on the Van Nelle terrain close to Smartdc that will be taking place from August 29th until August 30th 2026. Due to preparations for this event, the premises will have limited access starting Monday, August 24th. Considering this, we wish to notify you of potential inconveniences related to parking due to the increased traffic and logistical arrangements. Customers can use P6 as the entrance to the Van Nelle grounds.

Access to Datacenter: During the festival, access to the site is only possible in coordination with LiveOps. LiveOps will provide an access pass containing the customer's name and company details. If you wish to visit the datacenter on this date, please raise a ticket with our LiveOps team. Should an unforeseen/urgent visit during the day be needed please call i3D.net - Managed private cloud & global network at +31 (0)10 890 00 70.

Security Measures: We would like to take this opportunity to reassure you that as always, the data housed in our datacenter will be protected by our security measures. The security of your data is our utmost priority, and we have taken all necessary steps to ensure its protection.

We appreciate your understanding and cooperation during this festive occasion. Should you have any questions or require further information, please do not hesitate to contact our support team.

Thank you for your continued trust and support.

Best regards,

Smartdc Customer Support Team

[Network Maintenance] Aggregation Switch Upgrade - Newark - August 24, 2026 - MCOM-442

Dear Client,

We would like to notify you of upcoming maintenance activities that will affect services in our Newark datacenter. The maintenance has been scheduled for August 24, 2026.

Location: Newark, United States

Schedule: Start time: August 24, 2026, 11:00 UTC End time: August 24, 2026, 14:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing firmware upgrades on our aggregation switch(es) to improve quality and ensure long-term reliability.

Expected impact: Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window; aggregate switches will be upgraded one at a time to ensure minimum impact.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Cooling Maintenance] Cooling Maintenance - Rotterdam – September 2, 2026 - MCOM-436

Dear Client,

We would like to notify you of upcoming cooling maintenance activities that will affect services in our Rotterdam datacenter. The cooling maintenance has been scheduled for September 2, 2026.

Location: Rotterdam, The Netherlands

Schedule: Start time: September 2, 2026, 05:00 UTC End time: September 3, 2026, 14:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing maintenance on our cooling units.

Expected impact: Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net/

Past Incidents

Tuesday 12th, July 2022

Backbone link between our Saint Petersburg and Stockholm datacenters is down

At this moment we are experiencing problems with: Backbone link between our Saint Petersburg and Stockholm datacenters is down.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We have reached out to our vendor for more information.

Estimated time of repair: No ETR at this time.

Impact: Due to the current incident on our backbone link between our Saint Petersburg and Stockholm datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • The link is back up, but we have not received the hands-off from our vendor yet. We are monitoring the situation.

    • RO: Bucharest Backbone link between our Budapest and Bucharest datacenters down

    At this moment we are experiencing problems with: Backbone link between our Budapest and Bucharest datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Budapest and Bucharest datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The link has been restored.

    • Monday 11th, July 2022

    PL: Warsaw Backbone link between our Warsaw and Moscow datacenters is down

    At this moment we are experiencing problems with: Backbone link between our Warsaw and Moscow datacenters is down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We have reached out to our vendor for more information.

    Estimated time of repair: No ETR at this time.

    Impact: Due to the current incident on our backbone link between our Warsaw and Moscow datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The has been restored.

    • Sunday 10th, July 2022

    No incidents reported

    Saturday 9th, July 2022

    PL: Warsaw Backbone link between our Warsaw and Kyiv datacenters down

    At this moment we are experiencing problems with: Backbone link between our Warsaw and Kyiv datacenters.

    The cause of the incident is currently: Known, Vendor Maintenance

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Communicated ETR is 14:00 UTC

    Impact: Due to the current incident on our backbone link between our Warsaw and Kyiv datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • We have received report that the vendor completed the maintenance. Service is restored resolving this incident.

  • This incident is due to a ongoing maintenance by our vendor and expected to end at 14:00 UTC. During this maintenance a section of the fiber cable has to be moved from the construction site.

    • Friday 8th, July 2022

    No incidents reported

    Thursday 7th, July 2022

    Ticket system Ticket system and chat are currently unavailable

    At this moment we are experiencing problems with: Ticket system and chat partially unavailable.

    The cause of the incident is currently: Known, Engineers are currently working to resolve the issue as soon as possible.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation.

    Estimated time of repair: Unknown

    Impact: Due to the current incident we are unable to reply via the ticket system or chat.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

    • Wednesday 6th, July 2022

    PL: Warsaw Backbone link between our Moscow and Warsaw datacenters down

    At this moment we are experiencing problems with: Backbone link between our Moscow and Warsaw datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Moscow and Warsaw datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The link has been restored.

    • IN: Mumbai Backbone link between our Dubai and Mumbai datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Dubai and Mumbai datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Dubai and Mumbai datacenters, impact could be visible in the form of increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The link is down once again. Another fault has been identified and repair works are underway. No ETR at this time.

  • This incident has been resolved.