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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Past Incidents

Tuesday 5th, July 2022

No incidents reported

Monday 4th, July 2022

NL: Amsterdam Backbone link between our Amsterdam and Montréal datacenters down

At this moment we are experiencing problems with: Backbone link between our Amsterdam and Montréal datacenters.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: No ETR available at this time.

Impact: Due to the current incident on our backbone link between our Amsterdam and Montréal datacenters, we currently have reduced redundancy and possibly a slightly increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Link is stable for over 2 hours. We are closing this incident and following up with the vendor.

  • We see that the link is back up again. We are awaiting response from our vendor if the link is stable again.

    • PL: Warsaw Backbone link between our Warsaw and Moscow datacenters is down

    At this moment we are experiencing problems with: Backbone link between our Warsaw and Moscow datacenters is down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We have reached out to our vendor for more information.

    Estimated time of repair: No ETR at this time.

    Impact: Due to the current incident on our backbone link between our Warsaw and Moscow datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

    • Sunday 3rd, July 2022

    ONE Deployment Platform Issues with ONE Development Platform

    At this moment we are experiencing problems with: ONE Deployment Platform

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: Our engineers are working to resolve this incident.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident, certain features of the ONE Deployment Platform may not be available, or may not be behaving normally.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

    NO: Oslo Backbone link between our Oslo and Stockholm datacenters down

    At this moment we are experiencing problems with: Backbone link between our Oslo and Stockholm datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Oslo and Stockholm datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Issues have been fixed

    • Saturday 2nd, July 2022

    NL: Amsterdam Backbone link between our Amsterdam and Montréal datacenters down

    At this moment we are experiencing problems with: Backbone link between our Amsterdam and Montréal datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Amsterdam and Montréal datacenters, we currently have reduced redundancy and possibly a slightly increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • All the issues have been fixed

    • Friday 1st, July 2022

    IN: Mumbai Backbone link between our Mumbai and Singapore datacenters down

    At this moment we are experiencing problems with: Backbone link between our Mumbai and Singapore datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Mumbai and Singapore datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • Due to instability, fiberwork is being done on the line. Current ETR is up to 12 hours.

    • Thursday 30th, June 2022

    RO: Bucharest Backbone link between our Bucharest and Milan datacenters down

    At this moment we are experiencing problems with: Backbone link between our Milan and Bucharest datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Milan and Bucharest datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • This link has been restored. Awaiting hands-off from vendor.

    • NL: Rotterdam Backbone link between our Frankfurt and Rotterdam datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Frankfurt and Rotterdam datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown

    Impact: Due to the current incident on our backbone link between our Frankfurt and Rotterdam datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • As this link has a protected path, there is no user impact. Therefor we close this incident.

  • Cause has been identified as a fiber break. Technicians are working to repair now.

  • As this link has a protected path, there is no user impact. Therefor we close this incident.

    • RO: Bucharest Backbone link between our Budapest and Bucharest datacenters down

    At this moment we are experiencing problems with: Backbone link between our Budapest and Bucharest datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Budapest and Bucharest datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The fiber cut has been repaired by the vendor resolving this incident.

    • UAE: Dubai Backbone link between our Dubai and Mumbai datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Dubai and Mumbai datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Dubai and Mumbai datacenters, impact could be visible in the form of increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved

    • Wednesday 29th, June 2022

    CA: Montreal Backbone link between our Amsterdam and Montréal datacenters down

    At this moment we are experiencing problems with: Backbone link between our Amsterdam and Montréal datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Amsterdam and Montréal datacenters, we currently have reduced redundancy and possibly a slightly increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • Our network vendor located a fiber break and have dispatched their team to repair the fiber. ETR currently unknown.

    • Tuesday 28th, June 2022

    US: Chicago Backbone link between our Ashburn and Chicago datacenters down

    At this moment we are experiencing problems with: Backbone link between our Ashburn and Chicago datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Ashburn and Chicago datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Fiber cable got cut by drilling works and has been repaired by the vendors fiber crew. Vendor is hands off and incident resolved.

  • We see that the link is restored. As we have no update from the vendor yet we will keep monitoring the circuit closely.

    • PL: Warsaw Backbone link between our Warsaw and Moscow datacenters is down

    At this moment we are experiencing problems with: Backbone link between our Warsaw and Moscow datacenters is down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We have reached out to our vendor for more information.

    Estimated time of repair: No ETR at this time.

    Impact: Due to the current incident on our backbone link between our Warsaw and Moscow datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The link has been resolved.

  • The cause of this interruption is a fiber cut.