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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

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Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Maintenance] 2025 Rotterdam Q3 quarterly on-load tests

Dear customer,

In the below overview you will find the date and time of our planned on-load tests in our  Smartdc Rotterdam datacenter for Q3 2025:

Location: Rotterdam, The Netherlands

On-load test Q3: Startdatum: 5 August 2025, 06:00 UTC Einddatum: 5 August 2025, 08:00 UTC

Expected downtime: None expected

Impact:  No impact expected

Reason for these maintenances: These on-load tests are routine and meant to test the back-up power systems of our Rotterdam facility. This is to ensure that everything remains fully operational in the event of a power outage in the facility.

Support: Our support department will be open during the maintenances. More details about how you can contact our support can be found on https://i3d.net/support/

[Network Maintenance] Router Component Reload - Paris – August 7, 2025

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Paris datacenter. The network maintenance has been scheduled for August 7, 2025.

Location: Paris, France

Schedule: Start time: August 7, 2025, 12:00 UTC End time: August 7, 2025, 14:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: The maintenance is required to address a potentially faulty component in the network switch.

Expected impact: During this maintenance there will be reduced redundancy. Prior to reloading the potentially faulty component, all traffic will be drained from the router.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Network Maintenance] Switch Reboot – Ashburn – August 12, 2025

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Ashburn datacenter. The network maintenance has been scheduled for August 12, 2025.

Location: Ashburn, USA

Schedule: Start time: August 12, 2025, 06:00 UTC End time: August 12, 2025, 07:30 UTC Planned impact: Impact expected (see below for details)

Reason for this maintenance: We will be performing a corrective maintenance on one of our switches to prevent a possible failure in the future due to a known bug in the device.

Expected impact: We will be performing a device reboot. As the device will be power cycled, full loss of connectivity should be expected during the maintenance window.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

Past Incidents

Tuesday 12th, July 2022

Backbone link between our Saint Petersburg and Stockholm datacenters is down

At this moment we are experiencing problems with: Backbone link between our Saint Petersburg and Stockholm datacenters is down.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We have reached out to our vendor for more information.

Estimated time of repair: No ETR at this time.

Impact: Due to the current incident on our backbone link between our Saint Petersburg and Stockholm datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • The link is back up, but we have not received the hands-off from our vendor yet. We are monitoring the situation.

    • RO: Bucharest Backbone link between our Budapest and Bucharest datacenters down

    At this moment we are experiencing problems with: Backbone link between our Budapest and Bucharest datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Budapest and Bucharest datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The link has been restored.

    • Monday 11th, July 2022

    PL: Warsaw Backbone link between our Warsaw and Moscow datacenters is down

    At this moment we are experiencing problems with: Backbone link between our Warsaw and Moscow datacenters is down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We have reached out to our vendor for more information.

    Estimated time of repair: No ETR at this time.

    Impact: Due to the current incident on our backbone link between our Warsaw and Moscow datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The has been restored.

    • Sunday 10th, July 2022

    No incidents reported

    Saturday 9th, July 2022

    PL: Warsaw Backbone link between our Warsaw and Kyiv datacenters down

    At this moment we are experiencing problems with: Backbone link between our Warsaw and Kyiv datacenters.

    The cause of the incident is currently: Known, Vendor Maintenance

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Communicated ETR is 14:00 UTC

    Impact: Due to the current incident on our backbone link between our Warsaw and Kyiv datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • We have received report that the vendor completed the maintenance. Service is restored resolving this incident.

  • This incident is due to a ongoing maintenance by our vendor and expected to end at 14:00 UTC. During this maintenance a section of the fiber cable has to be moved from the construction site.

    • Friday 8th, July 2022

    No incidents reported

    Thursday 7th, July 2022

    Ticket system Ticket system and chat are currently unavailable

    At this moment we are experiencing problems with: Ticket system and chat partially unavailable.

    The cause of the incident is currently: Known, Engineers are currently working to resolve the issue as soon as possible.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation.

    Estimated time of repair: Unknown

    Impact: Due to the current incident we are unable to reply via the ticket system or chat.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

    • Wednesday 6th, July 2022

    PL: Warsaw Backbone link between our Moscow and Warsaw datacenters down

    At this moment we are experiencing problems with: Backbone link between our Moscow and Warsaw datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Moscow and Warsaw datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The link has been restored.

    • IN: Mumbai Backbone link between our Dubai and Mumbai datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Dubai and Mumbai datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Dubai and Mumbai datacenters, impact could be visible in the form of increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The link is down once again. Another fault has been identified and repair works are underway. No ETR at this time.

  • This incident has been resolved.