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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used here will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Support open:

Mon - Fri 00:00 - 00:00 UTC

Sat - Sun 08:00 - 16:00 UTC

Maintenance
[Emergency Maintenance] Cooler Maintenance Rotterdam

We would like to inform you of an upcoming cooling maintenance being performed in our Rotterdam datacenter. This maintenance is scheduled for Tuesday, September 6th, 2022.

Location: Rotterdam, The Netherlands

Schedule: Start time: September 6, 2022, 04:00 UTC End time: September 6, 2022, 05:30 UTC Planned downtime: Impact expected (see below for details)

Reason for this maintenance: We will be performing emergency maintenance, during this maintenance we need to replace a faulty part that is causing one of our coolers to be in an unstable state.

Expected downtime/impact: There will be degraded cooling capacity during the entire maintenance window. Fluctuations in temperature are to be expected during the entire maintenance window.

[Maintenance] Rotterdam quarterly dark site test Q3, September 6, 2022

Start of maintenance: 6 September 2022, 06:00 UTC

End of maintenance: 6 September 2022, 08:00 UTC

**Reason of maintenance:**These dark site tests are routine and meant to test the back-up power systems of our Rotterdam facility. This is to ensure that everything remains fully operational in the event of a power outage in the facility.

Expected downtime/impact: Lighting flicker will occur during switch-over to emergency power. There will be a short interruption on our B-feed.

Support: During this maintenance, our support department will be available to assist you with any questions you may have. More details about how you can contact our support can be found here.

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[Network Maintenance] Seattle – Router Maintenance – September 20, 2022

We would like to inform you of an upcoming network maintenance being performed in our Santa Clara datacenter. This maintenance is scheduled for Tuesday, September 20th, 2022.

Location: Seattle, WA - USA

Schedule: Start time: September 20, 2022, 11:00 UTC End time: September 20, 2022, 15:00 UTC Planned downtime: No impact expected

Reason for this maintenance: We will be performing preventative maintenance, including software upgrades to our routing equipment infrastructure.

Expected downtime/impact: No impact is expected, but there will be reduced redundancy during the maintenance window.

[Network Maintenance] Santa Clara – Router Maintenance – September 21, 2022

We would like to inform you of an upcoming network maintenance being performed in our Santa Clara datacenter. This maintenance is scheduled for Wednesday, September 21st, 2022.

Location: Santa Clara, CA - USA

Schedule: Start Time: September 21st, 2022, 11:00 UTC End Time: September 21st, 2022, 15:00 UTC Planned downtime: No impact expected

Reason for this maintenance: We will be performing preventative maintenance, including software upgrades to our routing equipment infrastructure.

Expected downtime/impact: No impact is expected, but there will be reduced redundancy during the maintenance window.

[Network Maintenance] Santiago – Router and Switch Maintenance – September 26, 2022

We would like to notify you of upcoming network maintenance activities that will affect services in the Santiago datacenter. The network maintenance has been scheduled for September 26, 2022.

Location: Santiago, Chile

Schedule: Start time: September 26, 2022, 10:00 UTC End time: September 26, 2022, 15:00 UTC Planned downtime: Impact expected (see below for details)

Reason for this maintenance: We will be performing preventative maintenance on our routers and switch to improve quality and ensure long-term reliability.

Expected downtime/impact: Full impact expected during the maintenance window; the router and switch will be upgraded at the same time. After the first router and switch are upgraded, we will continue with the second router and impact will be minimized to reduced redundancy.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/
You can find maintenance updates and the current situation at  https://status.i3d.net/

[Network Maintenance] Buenos Aires – Router and Switch Maintenance – September 28, 2022

We would like to notify you of upcoming network maintenance activities that will affect services in the Buenos Aires datacenter. The network maintenance has been scheduled for September 28, 2022.

Location: Buenos Aires, Argentina

Schedule: Start time: September 28, 2022, 09:00 UTC End time: September 28, 2022, 14:00 UTC Planned downtime: Impact expected (see below for details)

Reason for this maintenance: We will be performing preventative maintenance on our routers and switch to improve quality and ensure long-term reliability.

Expected downtime/impact: Full impact expected during the maintenance window; the router and switch will be upgraded at the same time. After the first router and switch are upgraded, we will continue with the second router and impact will be minimized to reduced redundancy.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/
You can find maintenance updates and the current situation at  https://status.i3d.net/

Subject of ticket: [Vendor Network Maintenance] Vendor Network Device Maintenance – November 4th, 2022

We would like to notify you of upcoming vendor network maintenance activities taking place between our Rotterdam and Heerlen datacenters. The maintenance has been scheduled for the 4th of November 2022.

Note that this is the first of two maintenances planned for the 4th of November and 5th of November.

Location: Rotterdam, the Netherlands Heerlen, the Netherlands

Schedule: Start time: 4th of November 2022, 23:00 UTC (00:00 CEST) End time: 5th of November 2022, 05:00 UTC (06:00 CEST) Planned downtime: 6 hours (see below for details)

Reason for this maintenance: Our network vendor performs maintenance work to maintain the availability and quality of its fiber optic network.

Expected downtime/impact: Downtime is expected during the entire maintenance, as lasers will be disabled during these maintenance works.

Support: Our support department will be open during maintenance. More details about how you can contact our support can be found here: https://www.i3d.net/support/

Past Incidents

Saturday 23rd, July 2022

SG: Singapore Backbone link between our Hong Kong and Singapore datacenters down

At this moment we are experiencing problems with: Backbone link between our Hong Kong and Singapore datacenters.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Hong Kong and Singapore datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Fully operational again.

  • The link is back online but our vendor has not yet given us a cause for this incident. We will keep watching this link.

    • FR: Paris Backbone link between our Paris and Madrid datacenters down

    At this moment we are experiencing problems with: Backbone link between our Paris and Madrid datacenters.

    The cause of the incident is currently: A fire on a motorway.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Paris and Madrid datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our vendor has repaired the fiber cut and is hands off.

    • Friday 22nd, July 2022

    HK: Hong Kong Backbone link between our Hong Kong and Tokyo datacenters

    At this moment we are experiencing problems with: Backbone link between our Hong Kong and Tokyo datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Hong Kong and Tokyo datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident was caused by a planned maintenance where a line card was replaced. Unfortunately the new line card did not work as expected causing the circuit to stay down after the maintenance window ended. Vendor has reverted the change where after the link restored and doing traffic again.

    • Thursday 21st, July 2022

    DE: Frankfurt Backbone link between our Frankfurt and Vienna datacenters down

    At this moment we are experiencing problems with: Backbone link between our Frankfurt and Vienna datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Frankfurt and Vienna datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved. Fiber cut is repaired and vendor hands-off

  • Repair crew is onsite and started cable preparation works. ETR currently unknown.

  • The cause was identified by the vendor. A fiber cut was found due to excavation works. Vendor reported a ETA of 6am UTC for the fibercrew with materials to arrive and begin restoration works.

    • Wednesday 20th, July 2022

    FR: Paris Backbone link between Paris and Frankfurt datacenters down

    At this moment we are experiencing problems with: Backbone link between Paris and Frankfurt datacenters

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are monitoring the situation and have reached out to our vendor for further investigation.

    Estimated time of repair: N/A

    Impact: Users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

    • IT: Milan Backbone links for our Bucharest datacenter is down

    At this moment we are experiencing problems with: Backbone link between our Milan and Bucharest datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Milan and Bucharest datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved.

  • This incident was a backbone isolation rather than a full blackout of internet connectivity which included a fiber cut. We are contacting JTAC now for further investigation.

    • Tuesday 19th, July 2022

    US: Dallas Backbone link between our Dallas and Chicago datacenters down

    At this moment we are experiencing problems with: Backbone link between our Dallas and Chicago datacenters.

    The cause of the incident is currently: Unknown. We have reached out to our vendor for investigation.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Chicago and Dallas datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

    • NL: Heerlen Smartdc Heerlen- Degraded cooling capacity

    At this moment we are experiencing problems with: Degraded cooling capacity.

    The cause of the incident is currently: Known.

    We have taken the following actions to resolve the incident: We have identified the cause and looking into a quick resolution to resolve the incident.

    Estimated time of repair: Unknown.

    Impact: Due to degraded cooling capacity, temperatures are rising. Colocation customers will see higher temperatures than usual.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our datacenter engineers report that the issue has been resolved and temperatures are back to normal levels.

  • The temperatures are steadily going down at the moment. We will continue monitoring the situation.

  • All cooling units are back up and running. We will monitor the situation.

  • The ETA of the engineer is 17:15 UTC.

  • Our cooler vendor is sending a mechanic to further investigate the cooling units. No ETA.

  • Our efforts to get additional temporary cooling capacity are still underway.

  • Current plan of action is to utilize water cooling to cool down the compressors and restore them to a operational state. Our engineers are working hard to put this solution in operation.

  • We have a engineer on-site and additional staff in on the way to the Heerlen datacenter. The current issue is with the compressors that are overheating due to the outside temperatures. Datacenter staff are looking for alternative solutions to keep the compressors cool.

    • Monday 18th, July 2022

    FR: Paris Backbone link between our Paris and Rotterdam datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Paris and Rotterdam datacenters*.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown

    Impact: Due to the current incident on our backbone link between our Paris and Rotterdam datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This was due to a vendor maintenance that got extended. This incident has been resolved.

  • The link is stable. awaiting hands-off from vendor.

    • UAE: Dubai Backbone link between our Dubai and Saint Denis datacenters down.

    At this moment we are experiencing problems with: Backbone link between our Dubai and Saint Denis datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Dubai and Saint Denis datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

    • Sunday 17th, July 2022

    No incidents reported

    Saturday 16th, July 2022

    FR: Paris Backbone link between our Paris and Singapore datacenters down

    At this moment we are experiencing problems with: Backbone link between our Paris and Singapore datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Paris and Singapore datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • The link has been back online since 10:15 UTC, but we have not yet received hands off from our vendor.