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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used here will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910


Support open:

Mon - Fri 00:00 - 00:00 UTC

Sat - Sun 08:00 - 16:00 UTC

Maintenance
[Emergency Maintenance] Cooler Maintenance Rotterdam

We would like to inform you of an upcoming cooling maintenance being performed in our Rotterdam datacenter. This maintenance is scheduled for Tuesday, September 6th, 2022.

Location: Rotterdam, The Netherlands

Schedule: Start time: September 6, 2022, 04:00 UTC End time: September 6, 2022, 05:30 UTC Planned downtime: Impact expected (see below for details)

Reason for this maintenance: We will be performing emergency maintenance, during this maintenance we need to replace a faulty part that is causing one of our coolers to be in an unstable state.

Expected downtime/impact: There will be degraded cooling capacity during the entire maintenance window. Fluctuations in temperature are to be expected during the entire maintenance window.

[Maintenance] Rotterdam quarterly dark site test Q3, September 6, 2022

Start of maintenance: 6 September 2022, 06:00 UTC

End of maintenance: 6 September 2022, 08:00 UTC

**Reason of maintenance:**These dark site tests are routine and meant to test the back-up power systems of our Rotterdam facility. This is to ensure that everything remains fully operational in the event of a power outage in the facility.

Expected downtime/impact: Lighting flicker will occur during switch-over to emergency power. There will be a short interruption on our B-feed.

Support: During this maintenance, our support department will be available to assist you with any questions you may have. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

[Network Maintenance] Seattle – Router Maintenance – September 20, 2022

We would like to inform you of an upcoming network maintenance being performed in our Santa Clara datacenter. This maintenance is scheduled for Tuesday, September 20th, 2022.

Location: Seattle, WA - USA

Schedule: Start time: September 20, 2022, 11:00 UTC End time: September 20, 2022, 15:00 UTC Planned downtime: No impact expected

Reason for this maintenance: We will be performing preventative maintenance, including software upgrades to our routing equipment infrastructure.

Expected downtime/impact: No impact is expected, but there will be reduced redundancy during the maintenance window.

[Network Maintenance] Santa Clara – Router Maintenance – September 21, 2022

We would like to inform you of an upcoming network maintenance being performed in our Santa Clara datacenter. This maintenance is scheduled for Wednesday, September 21st, 2022.

Location: Santa Clara, CA - USA

Schedule: Start Time: September 21st, 2022, 11:00 UTC End Time: September 21st, 2022, 15:00 UTC Planned downtime: No impact expected

Reason for this maintenance: We will be performing preventative maintenance, including software upgrades to our routing equipment infrastructure.

Expected downtime/impact: No impact is expected, but there will be reduced redundancy during the maintenance window.

[Network Maintenance] Santiago – Router and Switch Maintenance – September 26, 2022

We would like to notify you of upcoming network maintenance activities that will affect services in the Santiago datacenter. The network maintenance has been scheduled for September 26, 2022.

Location: Santiago, Chile

Schedule: Start time: September 26, 2022, 10:00 UTC End time: September 26, 2022, 15:00 UTC Planned downtime: Impact expected (see below for details)

Reason for this maintenance: We will be performing preventative maintenance on our routers and switch to improve quality and ensure long-term reliability.

Expected downtime/impact: Full impact expected during the maintenance window; the router and switch will be upgraded at the same time. After the first router and switch are upgraded, we will continue with the second router and impact will be minimized to reduced redundancy.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/
You can find maintenance updates and the current situation at  https://status.i3d.net/

[Network Maintenance] Buenos Aires – Router and Switch Maintenance – September 28, 2022

We would like to notify you of upcoming network maintenance activities that will affect services in the Buenos Aires datacenter. The network maintenance has been scheduled for September 28, 2022.

Location: Buenos Aires, Argentina

Schedule: Start time: September 28, 2022, 09:00 UTC End time: September 28, 2022, 14:00 UTC Planned downtime: Impact expected (see below for details)

Reason for this maintenance: We will be performing preventative maintenance on our routers and switch to improve quality and ensure long-term reliability.

Expected downtime/impact: Full impact expected during the maintenance window; the router and switch will be upgraded at the same time. After the first router and switch are upgraded, we will continue with the second router and impact will be minimized to reduced redundancy.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/
You can find maintenance updates and the current situation at  https://status.i3d.net/

Subject of ticket: [Vendor Network Maintenance] Vendor Network Device Maintenance – November 4th, 2022

We would like to notify you of upcoming vendor network maintenance activities taking place between our Rotterdam and Heerlen datacenters. The maintenance has been scheduled for the 4th of November 2022.

Note that this is the first of two maintenances planned for the 4th of November and 5th of November.

Location: Rotterdam, the Netherlands Heerlen, the Netherlands

Schedule: Start time: 4th of November 2022, 23:00 UTC (00:00 CEST) End time: 5th of November 2022, 05:00 UTC (06:00 CEST) Planned downtime: 6 hours (see below for details)

Reason for this maintenance: Our network vendor performs maintenance work to maintain the availability and quality of its fiber optic network.

Expected downtime/impact: Downtime is expected during the entire maintenance, as lasers will be disabled during these maintenance works.

Support: Our support department will be open during maintenance. More details about how you can contact our support can be found here: https://www.i3d.net/support/

Past Incidents

Thursday 4th, August 2022

Backbone link between our Toronto and Ashburn datacenters down

At this moment we are experiencing problems with: Backbone link between our Toronto and Ashburn datacenters down.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: No ETR available at this time.

Impact: Due to the current incident on our backbone link between our Toronto and Ashburn datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Link is up and passing traffic

  • Wednesday 3rd, August 2022

    US: Los Angeles Backbone link between our Los Angeles and Dallas datacenters down

    At this moment we are experiencing problems with: Backbone link between our Los Angeles and Dallas datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Los Angeles and Dallas datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The issues are fixed. Everything is operational again.

  • It is stable again.

  • Link is flapping again. Contacting Vendor.

  • Link is back online.

  • Backbone link is online again, but with transmission failure and packet loss.

  • Tuesday 2nd, August 2022

    SG: Singapore Backbone link between our Paris and Singapore datacenters down

    At this moment we are experiencing problems with: Backbone link between our Paris and Singapore datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Paris and Singapore datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • Link is up. We are monitoring for a hand-off

  • Monday 1st, August 2022

    US: Chicago Backbone link between our Dallas and Chicago datacenters is down

    At this moment we are experiencing problems with: Backbone link between our Dallas and Chicago datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Dallas and Chicago datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Link is running, and we received hands-off from the team.

  • IT: Milan Backbone link between our Bucharest and Milan datacenters down

    At this moment we are experiencing problems with: Backbone link between our Milan and Bucharest datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Milan and Bucharest datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The link has been restored. The fiber cut has been fixed.

  • A fiber cut has be found.

  • Sunday 31st, July 2022

    No incidents reported

    Saturday 30th, July 2022

    No incidents reported

    Friday 29th, July 2022

    Backbone link between our Saint Denis and Singapore datacenters down.

    At this moment we are experiencing problems with: Backbone link between our Saint Denis and Singapore datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Saint Denis and Singapore datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved

  • Thursday 28th, July 2022

    UAE: Dubai Backbone link between our Dubai and Saint Denis datacenters down.

    At this moment we are experiencing problems with: Backbone link between our Dubai and Saint Denis datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Dubai and Saint Denis datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.