Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.
All times used on this page will be in the UTC timezone.
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Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.
We are also available 24/7 by phone on the following phone numbers:
+31 (0)10 890 00 70
1-800-482-6910
Dear Client, We would like to notify you of upcoming Fire System maintenance that will take place at Smartdc Rotterdam, May 26 -29, 2026.
Location: Rotterdam, The Netherlands
Schedule: Start time: May 26, 2026, 07:00 UTC End time: May 29, 2026, 16:00 UTC
Planned impact: No Impact (see below for details)
Reason for this maintenance: Our vendor will be performing preventative annual maintenance work to improve the performance, reliability and integrity of the Fire Suppression System.
Expected impact: No Impact is expected. During this maintenance, the Fire System alarm might go off.
Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: Support
At this moment we are experiencing problems with: Backbone link between our Copenhagen and Stockholm datacenters.
The cause of the incident is currently: Unknown
We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.
Estimated time of repair: No ETR available at this time.
Impact: Due to the current incident on our backbone link between our Copenhagen and Stockholm datacenters, users between these and surrounding regions may experience increased latency.
Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.
Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.
At this moment, we are experiencing problems with: Backbone link between our Chicago and Santa Clara datacenters.
The cause of the incident is currently: Unknown
We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.
Estimated time of repair: Unknown.
Impact: Due to the current incident on our backbone link between our Chicago and Santa Clara datacenters, users between these and surrounding regions may experience increased latency.
Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.
Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.
At this moment, we are experiencing problems with: Backbone link between our Milan and Bucharest datacenters.
The cause of the incident is currently: Unknown
We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.
Estimated time of repair: Unknown.
Impact: Due to the current incident on our backbone link between our 1 and 2 datacenters, users between these and surrounding regions may experience increased latency.
Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.
Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.
At this moment, we are experiencing problems with: Backbone link between our Warsaw and 2Moscow datacenters.
The cause of the incident is currently: There was a fiber cut in the link between Warsaw and Moscow
We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.
Estimated time of repair: Unknown.
Impact: Due to the current incident on our backbone link between our 1 and 2 datacenters, users between these and surrounding regions may experience increased latency.
Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.
Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.
At this moment we are experiencing problems with: Backbone link between our Newark and Montreal datacenters.
The cause of the incident is currently: Unknown.
We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.
Estimated time of repair: No ETR available at this time.
Impact: Due to the current incident on our backbone link between our Newark and Montreal datacenters, users between these and surrounding regions may experience increased latency.
Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.
Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.
We have received a hands-off from our vendor
Provider had to pause further troubleshooting causing these flaps and will continue investigating after November 9th, 2022 Link has been stable since, so no further impact is expected. Until hands-off we will closely monitor this link.
Link has been restored. Since we have not received hands-off yet from our vendor we will be closely monitoring the link.
At this moment we are experiencing problems with: Backbone link between our Dubai and Saint Denis datacenters.
The cause of the incident is currently: There is a dual terrestrial fiber cut in the subsea cable
We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.
Estimated time of repair: 2 hours
Impact: Due to the current incident on our backbone link between our Dubai and Saint Denis datacenters, users between these and surrounding regions may experience increased latency.
Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.
Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.
At this moment, we are experiencing problems with: Backbone link between our Singapore and Saint-Denis datacenters.
The cause of the incident is currently: There is a dual terrestrial fiber cut in the subsea cable
We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.
Estimated time of repair: 2 hours
Impact: Due to the current incident on our backbone link between our Singapore and Saint-Denis datacenters, users between these and surrounding regions may experience increased latency.
Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.
Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.
At this moment we are experiencing problems with: one.i3d.net and customer.i3d.net
The cause of the incident is currently: Unknown
We have taken the following actions to resolve the incident: We are currently investigating the cause of this incident.
Estimated time of repair: No ETR available at this time.
Impact: Due to the current incident, one.i3d.net and customer.i3d.net are unavailable.
Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.
Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.
At this moment we are experiencing problems with: Backbone link between our Madrid and Milan datacenters.
The cause of the incident is currently: Unknown
We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.
Estimated time of repair: No ETR available at this time.
Impact: Due to the current incident on our backbone link between our Madrid and Milan datacenters, users between these and surrounding regions may experience increased latency.
Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.
Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.
At this moment we are experiencing problems with: Multiple ports are down in our Chicago DC.
The cause of the incident is currently: Unknown.
We have taken the following actions to resolve the incident: We have reached out to our vendor for investigation.
Estimated time of repair: Unknown
Impact: Due to the current ongoing incident in our Chicago datacenter, users connecting to this region and surrounding regions may experience increased latency and connection issues.
Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.
Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.
At this moment we are experiencing problems with: Backbone link between our Oslo and Stockholm datacenters.
The cause of the incident is currently: Unknown
We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.
Estimated time of repair: Unknown.
Impact: Due to the current incident on our backbone link between our Oslo and Stockholm datacenters, users between these and surrounding regions may experience increased latency.
Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.
Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.
At this moment, we are experiencing problems with: Backbone link between our Warsaw and Moscow datacenters.
The cause of the incident is currently: Unknown
We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.
Estimated time of repair: Unknown.
Impact: Due to the current incident on our backbone link between our Warsaw and Moscow datacenters, users between these and surrounding regions may experience increased latency.
Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.
Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.
No incidents reported
At this moment, we are experiencing problems with: Backbone link between our Johannesburg and Madrid datacenters.
The cause of the incident is currently: Unknown
We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.
Estimated time of repair: Unknown.
Impact: Due to the current incident on our backbone link between our Johannesburg and Madrid datacenters, users between these and surrounding regions may experience increased latency.
Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.
Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.
At this moment, we are experiencing problems with: Backbone link between our Singapore and Saint-Denis datacenters.
The cause of the incident is currently: Unknown
We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.
Estimated time of repair: Unknown.
Impact: Due to the current incident on our backbone link between our Singapore and Saint-Denis datacenters, users between these and surrounding regions may experience increased latency.
Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.
Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.
At this moment, we are experiencing problems with: Backbone link between our Bucharest and Milan datacenters.
The cause of the incident is currently: Unknown
We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.
Estimated time of repair: Unknown.
Impact: Due to the current incident on our backbone link between our Bucharest and Milan datacenters, users between these and surrounding regions may experience increased latency.
Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.
Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.