At this moment, we are experiencing problems with: Backbone link between our Singapore and Saint-Denis datacenters.
The cause of the incident is currently: There is a dual terrestrial fiber cut in the subsea cable
We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.
Estimated time of repair: 2 hours
Impact: Due to the current incident on our backbone link between our Singapore and Saint-Denis datacenters, users between these and surrounding regions may experience increased latency.
Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.
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