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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Power Maintenance] Busbar Replacement - Rotterdam – March 31, 2026

Dear Client,

We would like to notify you of upcoming power maintenance activities that will affect services in our Rotterdam datacenter. The power maintenance has been scheduled for March 31, 2026.

Location: Rotterdam, The Netherlands

Schedule: Start time: March 31, 2026, 05:00 UTC End time: March 31, 2026, 16:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: The maintenance is required to address a faulty busbar. This critical replacement will enhance system reliability and ensure consistent performance moving forward.

Expected impact: Reduced redundancy: No impact expected but there will be no UPS backup. To ensure there is no impact we will run the generators in sync with the grid.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net/

[Network Maintenance] Router Software Upgrade - Oslo - April 1, 2026

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Oslo datacenter. The network maintenance has been scheduled for April 1, 2026.

Location: Oslo, Norway

Schedule: Start time: April 1, 2026, 04:00 UTC End time: April 1, 2026, 07:00 UTC Planned impact: No impact (see below for details)

Reason for this maintenance: We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.

Expected impact: No Impact: No impact is expected for this maintenance, as the traffic will be routed via alternate paths.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net/

[GLAD Maintenance] GLAD Backend Migration - April 20, 2026

Dear Client,

We would like to notify you of upcoming GLAD maintenance activities that will affect services with GLAD. The GLAD maintenance has been scheduled for April 20, 2026.

Schedule: Start time: April 20, 2026, 09:00 UTC End time: April 20, 2026, 14:00 UTC Planned impact: Degradation (see below for details)

Reason for this maintenance: We will be migrating and upgrading our GLAD and Warden backend. This migration is part of our ongoing effort to enhance performance, scalability, and long-term reliability. Migrations and upgrades will be carried subsequently to minimise degradation in service and ensure a seamless transition.

Expected impact: Degradation: Our GLAD API and Warden Armor service will be temporarily unavailable while migrating.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Infrastructure Maintenance] Load Balancer and Database update - Global - April 22, 2026

Dear Client,

We would like to notify you of upcoming infrastructure maintenance activities that will affect services globally. The maintenance has been scheduled for April 22, 2026.

Location: Global

Schedule: Start time: April 22, 2026, 10:00 UTC End time: April 22, 2026, 11:00 UTC Planned impact: Impact expected (see below for details)

Reason for this maintenance: We will be performing updates on our database to improve quality and ensure long-term reliability.

Expected impact: Service degradation: During the maintenance all users will be disconnected while the switchover is performed. Calls to the API will briefly fail during the switchover.

Affected services: ONE portal: users will be logged out Smartdc portal: users will be logged out ODP: hostagents connection will be reset API: during the switchover calls will fail

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Power Maintenance] Breaker Maintenance Powerhouse 1 - Rotterdam – April 29

Dear Client,

We would like to notify you of upcoming power maintenance activities that will affect services in our Rotterdam datacenter. The power maintenance has been scheduled for April 29, 2026

Location: Rotterdam, The Netherlands Suite 2 A Feed Suite 19 A and A+ Feed Suite 34 A and A+ Feed

Schedule: Start time: April 29, 2026, 08:00 UTC End time: April 29, 2026, 12:00 UTC Planned impact: Impact expected (see below for details)

Reason for this maintenance: Mandatory maintenance to ensure the safety, reliability and correct operation of our main power infrastructure.

Expected impact: Reduced redundancy: During the maintenance window, one of the power feeds supplying Suite 2, 19 and 34 will be temporarily unavailable. Power will remain available through the remaining feed(s), but power redundancy will be reduced for approximately 4 hours.

Please note that devices with a single power supply (single PSU) or devices connected only to the A feed will experience a service interruption during this maintenance window. Devices with dual power supplies connected to separate feeds are expected to remain online.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: i3d.net/support

[Power Maintenance] Generator On-load Test - Rotterdam – May 5, 2026

Dear Client,

We would like to notify you of upcoming power maintenance activities that will affect services in our Rotterdam datacenter. The power maintenance has been scheduled for May 5, 2026

Location: Rotterdam, The Netherlands

Original window: Start time: May 5, 2026, 06:00 UTC End time: May 5, 2026, 09:00 UTC Planned impact: No impact (see below for details)

Reason for this maintenance: To ensure the proper functioning of our power infrastructure, our generators will undergo an on-load test run.

Expected impact: No Impact: No impact is expected for this maintenance, as there is no outage for the power systems. Customers in the datacenter at the time of the maintenance can hear loud noises.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

Past Incidents

Saturday 19th, November 2022

No incidents reported

Friday 18th, November 2022

RO: Bucharest Backbone link between our Milan and Bucharest datacenters down

At this moment, we are experiencing problems with: Backbone link between our Milan and Bucharest datacenters.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Milan and Bucharest datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our vendor identified a fiber cut. The cut was repaired and our link was restored.

    • Thursday 17th, November 2022

    CA: Montreal Backbone link between our Montreal and Amsterdam datacenters

    At this moment we are experiencing problems with: Backbone link between our Montreal and Amsterdam datacenters.

    The cause of the incident is currently: unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: unknown

    Impact: Due to the current incident on our backbone link between our Montreal and Amsterdam datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The link has remained stable. Our vendor is hands-off

  • We are seeing that the circuit is back up. We awaiting information from our vendor for the cause of the incident.

    • SA: Johannesburg Backbone link between our Johannesburg and Madrid datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Johannesburg and Madrid datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Johannesburg and Madrid datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The link remain stable and the vendor is hands-off.

  • We are seeing that the circuit is back up. We awaiting information from our vendor for the cause of the incident.

    • US: Seattle Backbone link between our Seattle and Chicago datacenters down

    At this moment we are experiencing problems with: Backbone link between our Seattle and Chicago datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Seattle and Chicago datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link has remained stable. Our vendor is hands-off.

  • Circuit is restored, but as we received no updates from vendor we keep monitoring this link closely.

    • RO: Bucharest Backbone link between our Bucharest and Budapest datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Bucharest and Budapest datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Bucharest and Budapest datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • There was damage on the optical cable. Repair work is completed; no further interruptions are expected.

    • IT: Milan Backbone link between our Dubai and Milan datacenters down

    At this moment we are experiencing problems with: Backbone link between our Dubai and Milan datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Dubai and Milan datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • our vendor is hands-off. our link remained stable.

  • The link has remained stable. We are waiting to receive a hands-off from our vendor.

    • Wednesday 16th, November 2022

    CA: Montreal Backbone link between our Montreal and Amsterdam datacenters

    At this moment we are experiencing problems with: Backbone link between our Montreal and Amsterdam datacenters.

    The cause of the incident is currently: unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: unknown

    Impact: Due to the current incident on our backbone link between our Montreal and Amsterdam datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

    • Backbone link between our Hong Kong and Moscow datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Hong Kong and Moscow datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Hong Kong and Moscow datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link has restored.

    • Tuesday 15th, November 2022

    US: Chicago Backbone link between our Chicago and Santa Clara datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Chicago and Santa Clara datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Chicago and Santa Clara datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • Our link has been restored. Waiting to receive a hands-off from our vendor.

  • Our provider has sent the following update: The damage was located on a 360-count fiber cable on railroad property. Therefore, railroad personnel has been engaged. Some repair crews are onsite and on standby, and another crew is in route transporting new cable to the fault site.

    • NL: Amsterdam Backbone link between our Amsterdam and Oslo datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Amsterdam and Oslo datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Amsterdam and Oslo datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The tech has replaced the damaged section. The line is back online, stable for over 9 hours.

  • There was a damaged section in the cable, it has been replaced by the technician. The line is back online, however we are still waiting for a hands-off.

    • FR: Paris Backbone link between our Frankfurt and Warsaw datacenters down

    At this moment we are experiencing problems with: Backbone link between our Germany and Warsaw datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Germany and Warsaw datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link has been restored.

  • Our link went down right after the maintenance was completed. We are communicating with our vendor and will update you accrdingly.

  • Vendor maintenance is being performed. Estimated End Time: 15.11.2022 05:00 GMT

    • Monday 14th, November 2022

    No incidents reported

    Sunday 13th, November 2022

    SA: Johannesburg Backbone link between our Johannesburg and Madrid datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Johannesburg and Madrid datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Johannesburg and Madrid datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This was due to a planned vendor maintenance between 07:00 - 10:00 UTC.