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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Cooling Maintenance] Cooling Maintenance - Rotterdam – September 7 to October 7, 2026 - MCOM-454

Dear Client,

We would like to notify you of upcoming cooling maintenance activities that will affect services in our Rotterdam datacenter. The maintenance will take place on multiple dates between September 7 and October 7, 2026, as outlined below.

Location: Rotterdam, The Netherlands

Schedule:

Date

Maintenance window

September 7, 2026

05:00–14:00 UTC

September 9, 2026

05:00–14:00 UTC

September 11, 2026

05:00–14:00 UTC

September 14, 2026

05:00–14:00 UTC

September 16, 2026

05:00–14:00 UTC

September 18, 2026

05:00–14:00 UTC

September 23, 2026

05:00–14:00 UTC

September 25, 2026

05:00–14:00 UTC

September 28, 2026

05:00–14:00 UTC

September 30, 2026

05:00–14:00 UTC

October 2, 2026

05:00–14:00 UTC

October 5, 2026

05:00–14:00 UTC

October 7, 2026

05:00–14:00 UTC

Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing maintenance on our Stulz cooling units to support continued reliability and stability.

Expected impact: Reduced cooling redundancy: No impact is expected to services, but cooling redundancy will be reduced while the cooling units are being serviced. Minor temperature fluctuations may occur during the maintenance activities.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net/

[Network Maintenance] Aggregation Switch Upgrade - Stockholm - September 8, 2026 - MCOM-456

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Stockholm datacenter. The network maintenance has been scheduled for September 8, 2026.

Location: Stockholm, Sweden

Schedule: Start time: September 8, 2026, 03:00 UTC End time: September 8, 2026, 07:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing firmware upgrades on our aggregation switch(es) to improve quality and ensure long-term reliability.

Expected impact: Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window; aggregate switches will be upgraded one at a time to ensure minimum impact.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Network Maintenance] Singapore – Aggregation Switch Upgrade – September 22, 2026

We would like to inform you of an upcoming network maintenance being performed in our Singapore datacenter. This maintenance is scheduled for September 22, 2026.

Location: Singapore, Singapore

Schedule: Start Time: September 22, 2026 19:00 UTC End Time: September 22, 2026 21:30 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing firmware upgrades on our aggregation switch(es) to improve quality and ensure long-term reliability.

Expected downtime/impact: Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window; aggregate switches will be upgraded one at a time to ensure minimum impact.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Network Maintenance] Singapore – Aggregation Switch Upgrade – September 24, 2026

We would like to inform you of an upcoming network maintenance being performed in our Singapore datacenter. This maintenance is scheduled for September 24, 2026.

Location: Singapore, Singapore

Schedule:

Start Time: September 24, 2026, 19:00 UTC End Time: September 24, 2026, 21:30 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing firmware upgrades on our aggregation switch(es) to improve quality and ensure long-term reliability.

Expected downtime/impact: Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window; aggregate switches will be upgraded one at a time to ensure minimum impact.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Network Maintenance] Router Software Upgrade - Asia - September 28, 2026 - MCOM-466

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in datacenters across multiple locations in Asia. The network maintenance has been scheduled for September 28, 2026.

Locations: Fujairah, United Arab Emirates Hong Kong Shangai, China Singapore Tokyo, Japan

Schedule: Start time: September 28, 2026, 22:00 UTC End time: September 29, 2026, 02:00 UTC Planned impact: No impact (see below for details)

Reason for this maintenance: We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.

Expected impact: No Impact: We will do one router at a time and no impact is expected for dual or single homed customers. If any issues arise during deployment, there might be slight degradation for a few seconds.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

MCOM-468 | Planned Maintenance – Aggregation switches – Los Angeles, September 30, 2026

Dear Customer, We would like to inform you that we have scheduled maintenance activities.

Location: Los Angeles, United States

Schedule: Date: September 30, 2026 Start time: 08:00 UTC End time: 12:00 UTC Impact: Reduced redundancy

Reason for this maintenance: We will be performing firmware upgrades on our aggregation switches to improve quality and ensure long-term reliability.

Expected impact: No impact expected, but there will be reduced redundancy during the maintenance window; aggregation switches will be upgraded one at a time to ensure minimum impact.

Contact: Our Live Operations team will be available for questions during the maintenance. More details about how you can contact our Live Operations team can be found here: https://i3d.net/support/

MCOM-469 | Planned Maintenance – Aggregation switches – Los Angeles, October 01, 2026

Dear Customer, We would like to inform you that we have scheduled maintenance activities.

Location: Los Angeles, United States

Schedule: Date: October 01, 2026 Start time: 08:00 UTC End time: 12:00 UTC Impact: Reduced redundancy

Reason for this maintenance: We will be performing firmware upgrades on our aggregation switches to improve quality and ensure long-term reliability.

Expected impact: No impact expected, but there will be reduced redundancy during the maintenance window; aggregation switches will be upgraded one at a time to ensure minimum impact.

Contact: Our Live Operations team will be available for questions during the maintenance. More details about how you can contact our Live Operations team can be found here: https://i3d.net/support/

MCOM-470 | Planned Maintenance – Aggregation switches – Los Angeles, October 05, 2026

Dear Customer, We would like to inform you that we have scheduled maintenance activities.

Location: Los Angeles, United States

Schedule: Date: October 05, 2026 Start time: 08:00 UTC End time: 12:00 UTC Impact: Reduced redundancy

Reason for this maintenance: We will be performing firmware upgrades on our aggregation switches to improve quality and ensure long-term reliability.

Expected impact: No impact expected, but there will be reduced redundancy during the maintenance window; aggregation switches will be upgraded one at a time to ensure minimum impact.

Contact: Our Live Operations team will be available for questions during the maintenance. More details about how you can contact our Live Operations team can be found here: https://i3d.net/support/

[Network Maintenance] Stockholm – Aggregation Switch Upgrade – October 7, 2026 - MCOM-465

We would like to inform you of an upcoming network maintenance being performed in our Stockholm datacenter. This maintenance is scheduled for October 7, 2026.

Location: Stockholm, Sweden

Schedule: Start Time: October 7, 2026, 03:00 UTC End Time: October 7, 2026, 07:00 UTC Planned impact: reduced redundancy (see below for details)

Reason for this maintenance: We will be performing firmware upgrades on our aggregation switches to improve quality and ensure long-term reliability.

Expected impact: Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window; aggregate switches will be upgraded one at a time to ensure minimum impact.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net/

Past Incidents

Monday 21st, November 2022

UAE: Dubai Backbone link between our Dubai and Milan datacenters down

At this moment we are experiencing problems with: Backbone link between our Dubai and Milan datacenters.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Dubai and Milan datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The link has been restored.

  • A subsea fault has been found.

    • US: Ashburn Backbone link between our Ashburn and St. Denis datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Ashburn and St. Denis datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Ashburn and St. Denis datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident was caused by a power failure. The link is restored and stable for several hours resolving this incident.

    • Sunday 20th, November 2022

    No incidents reported

    Saturday 19th, November 2022

    No incidents reported

    Friday 18th, November 2022

    RO: Bucharest Backbone link between our Milan and Bucharest datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Milan and Bucharest datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Milan and Bucharest datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our vendor identified a fiber cut. The cut was repaired and our link was restored.

    • Thursday 17th, November 2022

    CA: Montreal Backbone link between our Montreal and Amsterdam datacenters

    At this moment we are experiencing problems with: Backbone link between our Montreal and Amsterdam datacenters.

    The cause of the incident is currently: unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: unknown

    Impact: Due to the current incident on our backbone link between our Montreal and Amsterdam datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The link has remained stable. Our vendor is hands-off

  • We are seeing that the circuit is back up. We awaiting information from our vendor for the cause of the incident.

    • SA: Johannesburg Backbone link between our Johannesburg and Madrid datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Johannesburg and Madrid datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Johannesburg and Madrid datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The link remain stable and the vendor is hands-off.

  • We are seeing that the circuit is back up. We awaiting information from our vendor for the cause of the incident.

    • US: Seattle Backbone link between our Seattle and Chicago datacenters down

    At this moment we are experiencing problems with: Backbone link between our Seattle and Chicago datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Seattle and Chicago datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link has remained stable. Our vendor is hands-off.

  • Circuit is restored, but as we received no updates from vendor we keep monitoring this link closely.

    • RO: Bucharest Backbone link between our Bucharest and Budapest datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Bucharest and Budapest datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Bucharest and Budapest datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • There was damage on the optical cable. Repair work is completed; no further interruptions are expected.

    • IT: Milan Backbone link between our Dubai and Milan datacenters down

    At this moment we are experiencing problems with: Backbone link between our Dubai and Milan datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Dubai and Milan datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • our vendor is hands-off. our link remained stable.

  • The link has remained stable. We are waiting to receive a hands-off from our vendor.

    • Wednesday 16th, November 2022

    CA: Montreal Backbone link between our Montreal and Amsterdam datacenters

    At this moment we are experiencing problems with: Backbone link between our Montreal and Amsterdam datacenters.

    The cause of the incident is currently: unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: unknown

    Impact: Due to the current incident on our backbone link between our Montreal and Amsterdam datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

    • Backbone link between our Hong Kong and Moscow datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Hong Kong and Moscow datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Hong Kong and Moscow datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link has restored.

    • Tuesday 15th, November 2022

    US: Chicago Backbone link between our Chicago and Santa Clara datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Chicago and Santa Clara datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Chicago and Santa Clara datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • Our link has been restored. Waiting to receive a hands-off from our vendor.

  • Our provider has sent the following update: The damage was located on a 360-count fiber cable on railroad property. Therefore, railroad personnel has been engaged. Some repair crews are onsite and on standby, and another crew is in route transporting new cable to the fault site.

    • NL: Amsterdam Backbone link between our Amsterdam and Oslo datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Amsterdam and Oslo datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Amsterdam and Oslo datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The tech has replaced the damaged section. The line is back online, stable for over 9 hours.

  • There was a damaged section in the cable, it has been replaced by the technician. The line is back online, however we are still waiting for a hands-off.

    • FR: Paris Backbone link between our Frankfurt and Warsaw datacenters down

    At this moment we are experiencing problems with: Backbone link between our Germany and Warsaw datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Germany and Warsaw datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link has been restored.

  • Our link went down right after the maintenance was completed. We are communicating with our vendor and will update you accrdingly.

  • Vendor maintenance is being performed. Estimated End Time: 15.11.2022 05:00 GMT