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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Cooling Maintenance] Cooling Maintenance - Rotterdam – September 7 to October 7, 2026 - MCOM-454

Dear Client,

We would like to notify you of upcoming cooling maintenance activities that will affect services in our Rotterdam datacenter. The maintenance will take place on multiple dates between September 7 and October 7, 2026, as outlined below.

Location: Rotterdam, The Netherlands

Schedule:

Date

Maintenance window

September 7, 2026

05:00–14:00 UTC

September 9, 2026

05:00–14:00 UTC

September 11, 2026

05:00–14:00 UTC

September 14, 2026

05:00–14:00 UTC

September 16, 2026

05:00–14:00 UTC

September 18, 2026

05:00–14:00 UTC

September 23, 2026

05:00–14:00 UTC

September 25, 2026

05:00–14:00 UTC

September 28, 2026

05:00–14:00 UTC

September 30, 2026

05:00–14:00 UTC

October 2, 2026

05:00–14:00 UTC

October 5, 2026

05:00–14:00 UTC

October 7, 2026

05:00–14:00 UTC

Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing maintenance on our Stulz cooling units to support continued reliability and stability.

Expected impact: Reduced cooling redundancy: No impact is expected to services, but cooling redundancy will be reduced while the cooling units are being serviced. Minor temperature fluctuations may occur during the maintenance activities.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net/

[Network Maintenance] Aggregation Switch Upgrade - Stockholm - September 8, 2026 - MCOM-456

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Stockholm datacenter. The network maintenance has been scheduled for September 8, 2026.

Location: Stockholm, Sweden

Schedule: Start time: September 8, 2026, 03:00 UTC End time: September 8, 2026, 07:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing firmware upgrades on our aggregation switch(es) to improve quality and ensure long-term reliability.

Expected impact: Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window; aggregate switches will be upgraded one at a time to ensure minimum impact.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Network Maintenance] Singapore – Aggregation Switch Upgrade – September 22, 2026

We would like to inform you of an upcoming network maintenance being performed in our Singapore datacenter. This maintenance is scheduled for September 22, 2026.

Location: Singapore, Singapore

Schedule: Start Time: September 22, 2026 19:00 UTC End Time: September 22, 2026 21:30 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing firmware upgrades on our aggregation switch(es) to improve quality and ensure long-term reliability.

Expected downtime/impact: Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window; aggregate switches will be upgraded one at a time to ensure minimum impact.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Network Maintenance] Singapore – Aggregation Switch Upgrade – September 24, 2026

We would like to inform you of an upcoming network maintenance being performed in our Singapore datacenter. This maintenance is scheduled for September 24, 2026.

Location: Singapore, Singapore

Schedule:

Start Time: September 24, 2026, 19:00 UTC End Time: September 24, 2026, 21:30 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing firmware upgrades on our aggregation switch(es) to improve quality and ensure long-term reliability.

Expected downtime/impact: Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window; aggregate switches will be upgraded one at a time to ensure minimum impact.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Network Maintenance] Router Software Upgrade - Asia - September 28, 2026 - MCOM-466

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in datacenters across multiple locations in Asia. The network maintenance has been scheduled for September 28, 2026.

Locations: Fujairah, United Arab Emirates Hong Kong Shangai, China Singapore Tokyo, Japan

Schedule: Start time: September 28, 2026, 22:00 UTC End time: September 29, 2026, 02:00 UTC Planned impact: No impact (see below for details)

Reason for this maintenance: We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.

Expected impact: No Impact: We will do one router at a time and no impact is expected for dual or single homed customers. If any issues arise during deployment, there might be slight degradation for a few seconds.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

MCOM-468 | Planned Maintenance – Aggregation switches – Los Angeles, September 30, 2026

Dear Customer, We would like to inform you that we have scheduled maintenance activities.

Location: Los Angeles, United States

Schedule: Date: September 30, 2026 Start time: 08:00 UTC End time: 12:00 UTC Impact: Reduced redundancy

Reason for this maintenance: We will be performing firmware upgrades on our aggregation switches to improve quality and ensure long-term reliability.

Expected impact: No impact expected, but there will be reduced redundancy during the maintenance window; aggregation switches will be upgraded one at a time to ensure minimum impact.

Contact: Our Live Operations team will be available for questions during the maintenance. More details about how you can contact our Live Operations team can be found here: https://i3d.net/support/

MCOM-469 | Planned Maintenance – Aggregation switches – Los Angeles, October 01, 2026

Dear Customer, We would like to inform you that we have scheduled maintenance activities.

Location: Los Angeles, United States

Schedule: Date: October 01, 2026 Start time: 08:00 UTC End time: 12:00 UTC Impact: Reduced redundancy

Reason for this maintenance: We will be performing firmware upgrades on our aggregation switches to improve quality and ensure long-term reliability.

Expected impact: No impact expected, but there will be reduced redundancy during the maintenance window; aggregation switches will be upgraded one at a time to ensure minimum impact.

Contact: Our Live Operations team will be available for questions during the maintenance. More details about how you can contact our Live Operations team can be found here: https://i3d.net/support/

MCOM-470 | Planned Maintenance – Aggregation switches – Los Angeles, October 05, 2026

Dear Customer, We would like to inform you that we have scheduled maintenance activities.

Location: Los Angeles, United States

Schedule: Date: October 05, 2026 Start time: 08:00 UTC End time: 12:00 UTC Impact: Reduced redundancy

Reason for this maintenance: We will be performing firmware upgrades on our aggregation switches to improve quality and ensure long-term reliability.

Expected impact: No impact expected, but there will be reduced redundancy during the maintenance window; aggregation switches will be upgraded one at a time to ensure minimum impact.

Contact: Our Live Operations team will be available for questions during the maintenance. More details about how you can contact our Live Operations team can be found here: https://i3d.net/support/

Past Incidents

Monday 13th, February 2023

IT: Milan Backbone link between our Madrid and Milan datacenters down

At this moment, we are experiencing problems with: Backbone link between our Madrid and Milan datacenters.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Madrid and Milan datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link has been restored.

    • Sunday 12th, February 2023

    NL: Rotterdam Network incident Rotterdam datacenter

    At this moment, we are experiencing problems with: A colocation router

    The cause of the incident is currently: Faulty router

    We have taken the following actions to resolve the incident: We are currently troubleshooting the impacted router and are in contact with our network engineers for updates.

    Estimated time of repair: Unknown

    Impact: Due to an outage on a colocation router customers with no redundant uplinks may experience an outage.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • We have monitored the traffic. The traffic has remained stable.

  • The faulty device has been replaced and we are seeing a recovery. We will continue to monitor the situation.

  • We are experiencing a full hardware failure. We will be replacing the router in question.

    • ES: Madrid Backbone link between our Madrid and Milan datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Madrid and Milan datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Madrid and Milan datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The Lim has been replaced and all alarms cleared.

  • Vendor found a card failure alarm affecting service / backbone in Italy. Cold reboot did not restore the card / segment. Vendor have involved their hardware vendor and dispatched tech and the spare for replacement.

    • Saturday 11th, February 2023

    CA: Toronto Backbone link between Newark and Toronto datacenters down

    At this moment we are experiencing problems with: Backbone link between our Newark and Toronto datacenters.

    The cause of the incident is currently: Unknown. We have reached out to our vendor for more information.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Newark and Montreal datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • Maintenance work continues as we wait for more information from our vendor.

    • Friday 10th, February 2023

    Website i3D.net i3D DNS service down.

    At this moment, we are experiencing problems with: Our DNS service.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: Our team is already working on it, and we see recovery.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our DNS, our i3d.net domain is down.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Services have remained stable and hands are off. This issue is resolved.

  • The issues have been resolved. We are currently monitoring for further issues.

    • FR: Paris Backbone link between our Paris and Rotterdam datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Paris and Rotterdam datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown

    Impact: Due to the current incident on our backbone link between our Paris and Rotterdam datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • All technicians are hands off. Service has been restored.

    • DE: Frankfurt Backbone link between our Frankfurt and Rotterdam datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Frankfurt and Rotterdam datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown

    Impact: Due to the current incident on our backbone link between our Frankfurt and Rotterdam datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • All technicians are hands off. Service has been restored.

    • US: Dallas Backbone link between our Dallas and Atlanta datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Dallas and Atlanta datacenters.

    *The cause of the incident is currently:*Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Dallas and Atlanta datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link has been restored. We are waiting to receive the hands-off from our vendor.

    • Thursday 9th, February 2023

    CA: Montreal Backbone link between our Newark and Montreal datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Newark and Montreal datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Newark and Montreal datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The work on this link has been completed and server is restored.

    • Wednesday 8th, February 2023

    FR: Paris Backbone link between our Saint Denis and Singapore datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Saint Denis and Singapore datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Saint Denis and Singapore datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • The link has been up and stable for several hours at this time. Since we have no no RCA or hands off received from our vendor we wil closely monitor this link.

    • SA: Johannesburg Backbone link between our Johannesburg and Madrid datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Johannesburg and Madrid datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Johannesburg and Madrid datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our vendor provided a hands-off. The link has remained stable.

  • Our link has been restored. We are waiting for the hands-off from our vendor.

    • Tuesday 7th, February 2023

    IT: Milan Backbone link between our Milan and Bucharest datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Milan and Bucharest datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Milan and Bucharest datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link has been restored. Our vendor is hands-off.

    • Monday 6th, February 2023

    US: Ashburn Backbone link between our Atlanta and Ashburn datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Atlanta and Ashburn datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Atlanta and Ashburn datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • We have received a hands-off.

  • The link has been restored. We are currently waiting for a hands-off from our vendor.

  • A fiber cut has been identified,