Network incident Rotterdam datacenter Sunday 12th February 2023 - 14:18


At this moment, we are experiencing problems with: A colocation router

The cause of the incident is currently: Faulty router

We have taken the following actions to resolve the incident: We are currently troubleshooting the impacted router and are in contact with our network engineers for updates.

Estimated time of repair: Unknown

Impact: Due to an outage on a colocation router customers with no redundant uplinks may experience an outage.

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We have monitored the traffic. The traffic has remained stable.

The faulty device has been replaced and we are seeing a recovery. We will continue to monitor the situation.

We are experiencing a full hardware failure. We will be replacing the router in question.