Some systems are experiencing issues

About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Power Maintenance] Busbar Replacement - Rotterdam – March 31, 2026

Dear Client,

We would like to notify you of upcoming power maintenance activities that will affect services in our Rotterdam datacenter. The power maintenance has been scheduled for March 31, 2026.

Location: Rotterdam, The Netherlands

Schedule: Start time: March 31, 2026, 05:00 UTC End time: March 31, 2026, 16:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: The maintenance is required to address a faulty busbar. This critical replacement will enhance system reliability and ensure consistent performance moving forward.

Expected impact: Reduced redundancy: No impact expected but there will be no UPS backup. To ensure there is no impact we will run the generators in sync with the grid.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net/

[Network Maintenance] Router Software Upgrade - Oslo - April 1, 2026

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Oslo datacenter. The network maintenance has been scheduled for April 1, 2026.

Location: Oslo, Norway

Schedule: Start time: April 1, 2026, 04:00 UTC End time: April 1, 2026, 07:00 UTC Planned impact: No impact (see below for details)

Reason for this maintenance: We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.

Expected impact: No Impact: No impact is expected for this maintenance, as the traffic will be routed via alternate paths.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net/

[GLAD Maintenance] GLAD Backend Migration - April 20, 2026

Dear Client,

We would like to notify you of upcoming GLAD maintenance activities that will affect services with GLAD. The GLAD maintenance has been scheduled for April 20, 2026.

Schedule: Start time: April 20, 2026, 09:00 UTC End time: April 20, 2026, 14:00 UTC Planned impact: Degradation (see below for details)

Reason for this maintenance: We will be migrating and upgrading our GLAD and Warden backend. This migration is part of our ongoing effort to enhance performance, scalability, and long-term reliability. Migrations and upgrades will be carried subsequently to minimise degradation in service and ensure a seamless transition.

Expected impact: Degradation: Our GLAD API and Warden Armor service will be temporarily unavailable while migrating.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Infrastructure Maintenance] Load Balancer and Database update - Global - April 22, 2026

Dear Client,

We would like to notify you of upcoming infrastructure maintenance activities that will affect services globally. The maintenance has been scheduled for April 22, 2026.

Location: Global

Schedule: Start time: April 22, 2026, 10:00 UTC End time: April 22, 2026, 11:00 UTC Planned impact: Impact expected (see below for details)

Reason for this maintenance: We will be performing updates on our database to improve quality and ensure long-term reliability.

Expected impact: Service degradation: During the maintenance all users will be disconnected while the switchover is performed. Calls to the API will briefly fail during the switchover.

Affected services: ONE portal: users will be logged out Smartdc portal: users will be logged out ODP: hostagents connection will be reset API: during the switchover calls will fail

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Power Maintenance] Breaker Maintenance Powerhouse 1 - Rotterdam – April 29

Dear Client,

We would like to notify you of upcoming power maintenance activities that will affect services in our Rotterdam datacenter. The power maintenance has been scheduled for April 29, 2026

Location: Rotterdam, The Netherlands Suite 2 A Feed Suite 19 A and A+ Feed Suite 34 A and A+ Feed

Schedule: Start time: April 29, 2026, 08:00 UTC End time: April 29, 2026, 12:00 UTC Planned impact: Impact expected (see below for details)

Reason for this maintenance: Mandatory maintenance to ensure the safety, reliability and correct operation of our main power infrastructure.

Expected impact: Reduced redundancy: During the maintenance window, one of the power feeds supplying Suite 2, 19 and 34 will be temporarily unavailable. Power will remain available through the remaining feed(s), but power redundancy will be reduced for approximately 4 hours.

Please note that devices with a single power supply (single PSU) or devices connected only to the A feed will experience a service interruption during this maintenance window. Devices with dual power supplies connected to separate feeds are expected to remain online.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: i3d.net/support

[Power Maintenance] Generator On-load Test - Rotterdam – May 5, 2026

Dear Client,

We would like to notify you of upcoming power maintenance activities that will affect services in our Rotterdam datacenter. The power maintenance has been scheduled for May 5, 2026

Location: Rotterdam, The Netherlands

Original window: Start time: May 5, 2026, 06:00 UTC End time: May 5, 2026, 09:00 UTC Planned impact: No impact (see below for details)

Reason for this maintenance: To ensure the proper functioning of our power infrastructure, our generators will undergo an on-load test run.

Expected impact: No Impact: No impact is expected for this maintenance, as there is no outage for the power systems. Customers in the datacenter at the time of the maintenance can hear loud noises.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

Past Incidents

Saturday 18th, February 2023

No incidents reported

Friday 17th, February 2023

No incidents reported

Thursday 16th, February 2023

IN: Mumbai Backbone link between our Mumbai and Singapore datacenters down

At this moment, we are experiencing problems with: Backbone link between our Mumbai and Singapore datacenters.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Mumbai and Singapore datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • It appears we received the hands off from the vendor and our link has remained stable for the past 2 hours.

  • The link has become stable and will set to watching.

    • NL: Heerlen Backbone link between our Heerlen and Frankfurt datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Heerlen and Frankfurt datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Heerlen and Frankfurt datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Confirmed with the Vendor as the alert has been cleared.

  • Link has been restored but waiting for hands off from vendor.

    • UA: Kyiv Backbone link between our Bucharest and Kyiv datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Bucharest and Kyiv datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Bucharest and Kyiv datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The restoration work has been completed on this circuit.

    • Wednesday 15th, February 2023

    UAE: Dubai Backbone link between our Dubai and Fujairah datacenters is down

    At this moment we are experiencing problems with: Backbone link between our Dubai and Fujairah datacenters.

    The cause of the incident is currently: Unknown.

    We have taken the following actions to resolve the incident: We have reached out to our vendor for more information.

    Estimated time of repair: No ETR at this time.

    Impact: Due to the current incident on our backbone link between our Dubai and Fujairah datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This is incident is resolved.

    • JP: Tokyo Backbone link between our Tokyo and Shanghai datacenters down

    At this moment we are experiencing problems with: Backbone link between our Tokyo and Shanghai datacenters.

    The cause of the incident is currently: Unknown.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Tokyo and Shanghai datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved. The link is up and stable for several hours at this time.

    • Tuesday 14th, February 2023

    SA: Johannesburg Backbone link between our Madrid and Johannesburg datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Madrid and Johannesburg datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Madrid and Johannesburg datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved.

    • US: Santa Clara Backbone link between our Chicago and Santa Clara datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Chicago and Santa Clara datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Chicago and Santa Clara datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Fiber repairs are completed. The link is currently up and awaiting hands off from our vendor. Until then we will closely monitor the link.

  • A fiber cut has been identified.

    • Monday 13th, February 2023

    IT: Milan Backbone link between our Madrid and Milan datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Madrid and Milan datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Madrid and Milan datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link has been restored.

    • Sunday 12th, February 2023

    NL: Rotterdam Network incident Rotterdam datacenter

    At this moment, we are experiencing problems with: A colocation router

    The cause of the incident is currently: Faulty router

    We have taken the following actions to resolve the incident: We are currently troubleshooting the impacted router and are in contact with our network engineers for updates.

    Estimated time of repair: Unknown

    Impact: Due to an outage on a colocation router customers with no redundant uplinks may experience an outage.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • We have monitored the traffic. The traffic has remained stable.

  • The faulty device has been replaced and we are seeing a recovery. We will continue to monitor the situation.

  • We are experiencing a full hardware failure. We will be replacing the router in question.

    • ES: Madrid Backbone link between our Madrid and Milan datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Madrid and Milan datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Madrid and Milan datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The Lim has been replaced and all alarms cleared.

  • Vendor found a card failure alarm affecting service / backbone in Italy. Cold reboot did not restore the card / segment. Vendor have involved their hardware vendor and dispatched tech and the spare for replacement.

    • Saturday 11th, February 2023

    CA: Toronto Backbone link between Newark and Toronto datacenters down

    At this moment we are experiencing problems with: Backbone link between our Newark and Toronto datacenters.

    The cause of the incident is currently: Unknown. We have reached out to our vendor for more information.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Newark and Montreal datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • Maintenance work continues as we wait for more information from our vendor.