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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Cooling Maintenance] Cooling Maintenance Update - Rotterdam – June 22, 2026

Dear Client,

We would like to notify you of upcoming cooling maintenance activities that will affect services in our Rotterdam datacenter. The cooling maintenance has been scheduled for June 22, 2026.

Location: Rotterdam, The Netherlands

Schedule: Start time: June 22, 2026, 05:00 UTC End time: August 13, 2026, 14:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing a cooling maintenance on our cooling units to continue reliability and stability.

Expected impact:

Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window. There maybe some small temperature fluctuations as the units are being worked on.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

Update to original maintenance window:

We would like to notify you of an update to the cooling maintenance activities regarding services in our Rotterdam datacenter originally scheduled for June 22, 2026. There has been an extension on this maintenance window with new dates provided below. The extended maintenance will now be in three stages.

Schedule: Stage 1 Start time: July 28, 2026, 05:00 UTC End time: July 29, 2026, 14:00 UTC

Stage 2 Start time: August 7, 2026, 05:00 UTC End time: August 7, 2026, 14:00 UTC

Stage 3 Start time: August 10, 2026, 05:00 UTC End time: August 13, 2026, 14:00 UTC

Expected impact remains the same.

[Network Maintenance] Router Configuration Change - Montreuil – August 7, 2026

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Montreuil datacenter. The network maintenance has been scheduled for August 7, 2026.

Location: Montreuil, France

Schedule: Start time: August 7, 2026, 22:00 UTC End time: August 8, 2026, 01:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: The maintenance involves a configuration change on our routers to improve stability and prevent potential issues.

Expected impact: Reduced Redundancy: The activity will be performed one router at a time. During this window, network redundancy will be reduced.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Emergency Network Maintenance] Router Software Upgrade - Dallas - July 23, 2026 - MCOM-443

Dear Client,

We would like to notify you of upcoming emergency network maintenance activities that will affect services in our Dallas datacenter. The emergency network maintenance has been scheduled for July 23, 2026.

Location: Dallas, The USA

Schedule: Start time: July 23, 2026, 10:00 UTC End time: July 23, 2026, 14:00 UTC Planned impact: Full downtime (see below for details)

Reason for this maintenance: We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.

Expected impact: Full downtime: There will be expected downtime, as the router(s) needs to be rebooted to complete the upgrade. BGP-to-Host services will experience disruption while the router upgrade is in progress.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net/

[Network Maintenance] Router Configuration Change - Dubai – August 7, 2026

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Dubai datacenter. The network maintenance has been scheduled for August 7, 2026.

Location: Dubai, UAE

Schedule: Start time: August 7, 2026, 22:00 UTC End time: August 8, 2026, 01:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: The maintenance involves a configuration change on our routers to improve stability and prevent potential issues.

Expected impact: Reduced Redundancy: The activity will be performed one router at a time. During this window, network redundancy will be reduced.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Network Maintenance] Aggregation Switch Upgrade - Newark - August 20, 2026 - MCOM-441

Dear Client,

We would like to notify you of upcoming maintenance activities that will affect services in our Newark datacenter. The maintenance has been scheduled for August 20, 2026.

Location: Newark, United States

Schedule: Start time: August 20, 2026, 11:00 UTC End time: August 20, 2026, 14:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing firmware upgrades on our aggregation switch(es) to improve quality and ensure long-term reliability.

Expected impact: Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window; aggregate switches will be upgraded one at a time to ensure minimum impact.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Network Maintenance] Aggregation Switch Upgrade - Newark - August 24, 2026 - MCOM-442

Dear Client,

We would like to notify you of upcoming maintenance activities that will affect services in our Newark datacenter. The maintenance has been scheduled for August 24, 2026.

Location: Newark, United States

Schedule: Start time: August 24, 2026, 11:00 UTC End time: August 24, 2026, 14:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing firmware upgrades on our aggregation switch(es) to improve quality and ensure long-term reliability.

Expected impact: Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window; aggregate switches will be upgraded one at a time to ensure minimum impact.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Cooling Maintenance] Cooling Maintenance - Rotterdam – September 2, 2026 - MCOM-436

Dear Client,

We would like to notify you of upcoming cooling maintenance activities that will affect services in our Rotterdam datacenter. The cooling maintenance has been scheduled for September 2, 2026.

Location: Rotterdam, The Netherlands

Schedule: Start time: September 2, 2026, 05:00 UTC End time: September 3, 2026, 14:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing maintenance on our cooling units.

Expected impact: Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net/

Past Incidents

Tuesday 1st, August 2023

US: Santa Clara Backbone link between our Hong Kong and Santa Clara datacenters down

At this moment, we are experiencing problems with: Backbone link between our Hong Kong and Santa Clara datacenters.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Hong Kong and Santa Clara datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • We received the hands-off. Our link has remained stable. No further interruptions are expected.

  • We are monitoring this link as we wait for the hands-off from our vendor.

    • Monday 31st, July 2023

    No incidents reported

    Sunday 30th, July 2023

    No incidents reported

    Saturday 29th, July 2023

    No incidents reported

    Friday 28th, July 2023

    DE: Frankfurt Backbone link between our Warsaw and Frankfurt datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Warsaw and Frankfurt datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Warsaw and Frankfurt datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Fire damaged equipment has been repaired

  • Our link has been restored. Our vendor is still working on this link. We will continue to watch this link until we receive the hands-off.

    • UA: Kyiv Backbone link between our Kyiv and Bucharest datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Kyiv and Bucharest datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Kyiv and Bucharest datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our services have been restored. We have received a hands-off.

    • Thursday 27th, July 2023

    JP: Tokyo Backbone link between our Hong Kong and Tokyo datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Hong Kong and Tokyo datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Hong Kong and Tokyo datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link has been restored. We received the hands-off from our vendor.

  • The Backbone Link was impacted by a outage on Subsea and the investigation remains on going.

    • HK: Hong Kong Backbone link between our Santa Clara and Hong Kong datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Santa Clara and Hong Kong datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Santa Clara and Hong Kong datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Protection path restored

  • Vendor has observed a major subsea fault EAC Segment ABC at 03:01 UTC 27/07/2023 and have engaged to perform feasibility checks for ad hoc restoration however, subject to available capacity.

    • Wednesday 26th, July 2023

    US: Dallas Backbone link between our Atlanta and Dallas datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Atlanta and Dallas datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Atlanta and Dallas datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved.

    • US: Chicago Backbone link between our Chicago and Seattle datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Chicago and Seattle datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Chicago and Seattle datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This was the result of a maintenance per the vendor.

    • Tuesday 25th, July 2023

    ES: Madrid Backbone link between our Madrid and Johannesburg datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Johannesburg and Madrid datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Johannesburg and Madrid datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved.