Some systems are experiencing issues

About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Cooling Maintenance] Cooling Maintenance - Rotterdam – June 22, 2026

Dear Client,

We would like to notify you of upcoming cooling maintenance activities that will affect services in our Rotterdam datacenter. The cooling maintenance has been scheduled for June 22, 2026.

Location: Rotterdam, The Netherlands

Schedule: Start time: June 22, 2026, 05:00 UTC End time: July 10, 2026, 14:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing a cooling maintenance on our cooling units to continue reliability and stability.

Expected impact:

Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window. There maybe some small temperature fluctuations as the units are being worked on.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Network Maintenance] Switch Software Upgrade - Rotterdam - June 24, 2026

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Rotterdam datacenter. The network maintenance has been scheduled for June 24, 2026.

Location: Rotterdam, The Netherlands

Schedule: Start time: June 24, 2026, 03:00 UTC End time: June 24, 2026, 06:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: The maintenance is required in preparation for an upgrade to a new switch firmware. This will enhance system reliability and ensure consistent performance moving forward.

Expected impact: Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net/

[Power Maintenance] Generator Maintenance - Heerlen – July 3, 2026

Dear Client,

We would like to notify you of upcoming generator maintenance activities that will affect services in our Heerlen datacenter. The generator maintenance has been scheduled for July 3, 2026.

Location: Heerlen, The Netherlands

Schedule: Start time: July 3, 2026, 05:00 UTC End time: July 3, 2026, 14:00 UTC Planned impact: No impact (see below for details)

Reason for this maintenance: To ensure the proper functioning of our power infrastructure, our generators will undergo a power load test. This is only an inspection and no power outages are planned for this activity.

Expected impact: No Impact: No impact is expected for this maintenance, as there is no outage for the power systems.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/
You can find maintenance updates and the current situation at https://status.i3d.net/

[Power Maintenance] Yearly Generator Maintenance - Rotterdam – July 7, 2026

We would like to notify you of upcoming backup generator maintenance activities. This maintenance will not affect services in our Rotterdam datacenter. The maintenance has been scheduled for July 7 until July 17, 2026.

Location: Rotterdam, The Netherlands

Schedule: Start time: July 7, 2026, 05:00 UTC End time: July 17, 2026, 14:00 UTC Planned impact: No impact (see below for details)

Reason for this maintenance: To ensure the proper functioning of our power infrastructure, our backup generators will undergo preventative maintenance.

Expected impact: No Impact: No impact is expected for this maintenance, as regular power systems will not be touched. Customers in the datacenter at the time of the maintenance could hear loud noises.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

Past Incidents

Sunday 17th, September 2023

No incidents reported

Saturday 16th, September 2023

No incidents reported

Friday 15th, September 2023

US: Chicago Backbone link between our Santa Clara and Chicago data centers down

At this moment, we are experiencing problems with: Backbone link between our Santa Clara and Chicago data centers.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Santa Clara and Chicago data centers, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link has been restored. We received the hands off from our vendor.

    • US: Ashburn Backbone link between our Chicago and Ashburn data centers down

    At this moment, we are experiencing problems with: Backbone link between our Chicago and Ashburn data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Chicago and Ashburn data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link has been restored. We have received the hands-off from our vendor.

    • Thursday 14th, September 2023

    GB: London Backbone link between our Newark and London datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Newark and London datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Newark and London datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Received the hands off from the vendor and services has been restored.

  • Vendor replaced the fiber cross connects at the equipment location and observed impacted services being restored. Waiting for the hands-off from their end.

    • DE: Frankfurt Backbone link between our Frankfurt and Warsaw data centers down

    At this moment, we are experiencing problems with: Backbone link between our Frankfurt and Warsaw data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Frankfurt and Warsaw data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Since we still have another active path no impact is caused by this incident. Therefor we are resolving this status notification.

    • Wednesday 13th, September 2023

    US: Chicago Backbone link between our Chicago and Santa Clara data centers down

    At this moment, we are experiencing problems with: Backbone link between our Chicago and Santa Clara data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Chicago and Santa Clara data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • We have received the hands-off.

  • Traffic has been restored and we are awaiting for the hands off from vendor.

    • Tuesday 12th, September 2023

    IT: Milan Backbone link between our Milan and Madrid data centers down

    At this moment, we are experiencing problems with: Backbone link between our Milan and Madrid data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Milan and Madrid data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our providers have confirmed that restoration work is complete, services are restored back to normal.

    • IT: Milan Backbone link between our Milan and Bucharest data centers down

    At this moment, we are experiencing problems with: Backbone link between our Milan and Bucharest data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Milan and Bucharest data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved, services are restored to normal function.

    • Monday 11th, September 2023

    Phone support Phone support temporary unavailable

    We are currently experiencing a technical issue with our phone system which prevents us from making or answering calls. We are in the process to fix this issue immediately.

  • This incident has been resolved.

    • Sunday 10th, September 2023

    HK: Hong Kong Backbone link between our Hong Kong and Santa Clara data centers down

    At this moment, we are experiencing problems with: Backbone link between our Hong Kong and Santa Clara data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Hong Kong and Santa Clara data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved