Backbone link between our Newark and London datacenters down Thursday 14th September 2023 - 21:15

At this moment, we are experiencing problems with: Backbone link between our Newark and London datacenters.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Newark and London datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

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Received the hands off from the vendor and services has been restored.

Vendor replaced the fiber cross connects at the equipment location and observed impacted services being restored. Waiting for the hands-off from their end.