Some systems are experiencing issues

About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Network Maintenance] Sydney – Router Upgrade – October 3, 2024

We would like to notify you of upcoming network maintenance activities that will affect services in our Sydney datacenter. The network maintenance has been scheduled for October 3, 2024.

Location: Sydney, Australia

Schedule: Start time: October 3, 2024, 14:00 UTC End time: October 3, 2024, 16:00 UTC Planned impact: 10 minutes

Reason for this maintenance: In order to maintain the quality and reliability of our network, we will be upgrading the hardware of our routers. This new hardware will allow for additional capacity in the region.

Expected impact: 10 minutes of down time is expected during the maintenance window as the gateways will be moved from the old to the new routers.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Network Maintenance] Los Angeles – Switch Firmware Upgrade – October 7, 2024

We would like to notify you of upcoming network maintenance activities that will affect services in our Los Angeles datacenter. The network maintenance has been scheduled for October 7, 2024.

Location: Los Angeles, USA

Schedule: Start time: October 7, 2024, 13:00 UTC End time: October 7, 2024, 16:00 UTC Planned downtime: approximately 30 minutes downtime expected (see below for details)

Reason for this maintenance: In order to maintain the quality and reliability of our network, we will be upgrading the firmware of server-facing switches.

Expected impact: A full outage of 30 minutes is expected during reboot of the virtual chassis.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Network Maintenance] Santiago Router Upgrade - October 9

We would like to notify you of upcoming network maintenance activities that will affect services in our Santiago datacenter. The network maintenance has been scheduled for October 9, 2024.    Location:  Santiago, Chile   Schedule:  Start time: October 9, 2024, 10:00 UTC End time: October 9, 2024, 14:00 UTC Planned downtime: No impact expected (see below for details)

Reason for this maintenance: We will be performing firmware updates on our routers to improve quality and ensure long-term reliability.   Expected impact: No impact expected but there will be reduced redundancy during the maintenance window; routers will be upgraded one at a time to ensure minimum impact.

Past Incidents

Tuesday 24th, September 2024

IT: Milan Backbone link between our Bucharest and Milan data centers down

At this moment, we are experiencing problems with: Backbone link between our Bucharest and Milan data centers.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Bucharest and Milan data centers, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

RU: Moscow Backbone link between our Moscow and St. Petersburg data centers down

At this moment, we are experiencing problems with: Backbone link between our Moscow and St. Petersburg data centers.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Moscow and St. Petersburg data centers, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

Monday 23rd, September 2024

US: Seattle Backbone link between our Seattle and Chicago data centers down

At this moment, we are experiencing problems with: Backbone link between our Seattle and Chicago data centers.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Seattle and Chicago data centers, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • It was discovered that this was the result of a failed network card. Technician is en route to get the replacement and to the location of the faulty card.

    • Sunday 22nd, September 2024

    GB: London Backbone link between our Johannesburg and London data centers down

    At this moment, we are experiencing problems with: Backbone link between our Johannesburg and London data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Johannesburg and London data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

    Backbone link between our Ashburn and Newark data centers down

    At this moment, we are experiencing problems with: Backbone link between our Ashburn and Newark data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Ashburn and Newark data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

    • Saturday 21st, September 2024

    PL: Warsaw Backbone link between our Warsaw and Moscow data centers down

    At this moment, we are experiencing problems with: Backbone link between our Warsaw and Moscow data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Warsaw and Moscow data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

    Friday 20th, September 2024

    No incidents reported

    Thursday 19th, September 2024

    US: Ashburn Backbone link between our Ashburn and Newark data centers down

    At this moment, we are experiencing problems with: Backbone link between our Ashburn and Newark data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Ashburn and Newark data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The issue was confirmed of a bent jumper that affected services. After replacing the jumper. services were restored and we confirmed on our end.

  • Services has returned back but we have not been given the hands off from the technician yet. Will continue to monitor.

  • An outage has been discovered and a technician has been dispatched to the outage for further investigations.

    • Backbone link between our Madrid and Paris data centers down

    At this moment, we are experiencing problems with: Backbone link between our Madrid and Paris data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Madrid and Paris data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Technicians discovered there was a Fiber cut caused by a traffic accident and teams are now working on repairing the cut.

    • CH: Zürich Backbone link between our Frankfurt and Zurich data centers down

    At this moment, we are experiencing problems with: Backbone link between our Frankfurt and Zurich data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Frankfurt and Zurich data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

    US: Los Angeles Backbone link between our Los Angeles and Dallas data centers down

    At this moment, we are experiencing problems with: Backbone link between our Los Angeles and Dallas data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Los Angeles and Dallas data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

    Wednesday 18th, September 2024

    US: Chicago Backbone link between our Atlanta and Chicago data centers down

    At this moment, we are experiencing problems with: Backbone link between our Atlanta and Chicago data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Atlanta and Chicago data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • It appears to be a fiber cut to be the cause of the issue. Technician has arrived to the site and beginning to troubleshoot to fix the issue.

    • SA: Johannesburg Backbone link between our Madrid and Johannesburg data centers down

    At this moment, we are experiencing problems with: Backbone link between our Madrid and Johannesburg data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Madrid and Johannesburg data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

    • Tuesday 17th, September 2024

    US: Chicago Backbone link between our Chicago and San Jose data centers down

    At this moment, we are experiencing problems with: Backbone link between our Chicago and San Jose data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Chicago and San Jose data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

    Backbone link between our Tokyo and Singapore data centers down

    At this moment, we are experiencing problems with: Backbone link between our Tokyo and Singapore data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Tokyo and Singapore data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.