i3Dnet - Backbone link down between Dallas - usdal3 & Phoenix - usphx1 – Incident details

Experiencing partially degraded performance

Backbone link down between Dallas - usdal3 & Phoenix - usphx1

Identified
Degraded performance
Started about 12 hours ago

Affected

Datacenters

Degraded performance from 1:50 PM to 12:00 AM, Operational from 2:25 PM to 12:00 AM

Dallas - usdal3

Degraded performance from 1:50 PM to 12:00 AM

Phoenix - usphx1

Degraded performance from 1:50 PM to 2:25 PM, Operational from 2:25 PM to 12:00 AM

Updates
  • Identified
    UTC
    Identified
    We have identified the issue, we will continue to work towards a resolution.
  • Investigating
    UTC
    Investigating
    We are currently experiencing some issues with our backbone link between Dallas - usdal3 and Phoenix - usphx1.