Router Frankfurt, Germany Friday 11th October 2019 - 07:38

At this moment we are experiencing problems with: Our router in Frankfurt, Germany

The cause of the incident is currently: Unknown, we are investigating

We have taken the following actions to resolve the incident: Ongoing

Estimated time of repair: Unknown

Impact: You may experience packetloss or loss when traffic goes through Frankfurt

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here (https://www.i3d.net/contact/).

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The root cause of the event, was a linecard in one of the DE-CIX Frankfurt switches that was malfunctioning. DE-CIX talked to Nokia TAC and they recommended to reload this linecard. After that things normalized. One of the two ports that we have at DE-CIX Frankfurt was connected to this linecard and therefore 50% of the traffic through DE-CIX could have been affected by this problem.

The incident has been investigated and has been resolved.

Posted 5 years ago by admin

One of the uplinks towards the DE-CIX is malfunctioning. This uplink is disabled, which removed the impact. We will work on resolving this permanently.

More updates to come.

Posted 5 years ago by admin