Backbone link between our Chicago and Dallas datacenters Monday 23rd November 2020 - 07:25


At this moment we are experiencing problems with: Backbone link between our Chicago and Dallas datacenters

The cause of the incident is currently: Unknown.

We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our vendor for investigation.

Estimated time of repair: Not available at this time.

Impact: Due to the current ongoing incident on our backbone link between our Chicago and Dallas datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

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Our vendor has informed us that this incident was caused by unexpected impact during a third-party maintenance. No further impact is expected.