Backbone link between our Paris and Singapore data centers down Friday 19th April 2024 - 22:08


At this moment, we are experiencing problems with: Backbone link between our Paris and Singapore data centers.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Paris and Singapore data centers, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

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Link remained stable, we will conclude this incident.

Subsea cable fault has been repaired. We will keep monitoring the line for the next day and when no new disturbance is observed, we will conclude the fault fully eliminated.

Vendor has identified the issue as a subsea fault at this time. They are in the process of getting the restoration team now.