Backbone link between our Dallas and Los Angeles data centers down Wednesday 8th May 2024 - 16:06


At this moment, we are experiencing problems with: Backbone link between our Dallas and Los Angeles data centers.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Dallas and Los Angeles data centers, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

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Hands off has been confirmed and has remained stable since. This issue has been resolved.

Vendor was able to replace damaged fibers and began splicing. Alarms start to clear as they continue to spliced and services has been restored. Waiting for the off hands from the vendor.