Backbone link between our Mumbai and Hong Kong data centers down Thursday 23rd May 2024 - 11:07


At this moment, we are experiencing problems with: Backbone link between our Mumbai and Hong Kong data centers.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Mumbai and Hong Kong data centers, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

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Our vendor has informed us that the new ETR is October 7th, 2024.

Our vendor has notified us of a subsea fault. We will continually request updates for this fault. We hope this link will be restored soon.