Backbone link between our Newark and Toronto data centers down Thursday 23rd May 2024 - 18:46


At this moment, we are experiencing problems with: Backbone link between our Newark and Toronto data centers.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Newark and Toronto data centers, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

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Vendors have given us the hands off and services has remained stable since.

There is a fibre dent discovered and the repair team are checking if a overall cable issue. Services are restored but not given the hands off yet and we will be monitoring this.