Backbone link between our Paris and Madrid data centers down Tuesday 25th June 2024 - 04:07


At this moment, we are experiencing problems with: Backbone link between our Paris and Madrid data centers.

The cause of the incident is currently: Our vendor is performing a hardware replacement.

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our 1 and 2 data centers, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

This incident is resolved.

Our provider identified a card failure. Onsite personnel will shortly replace the faulty equipment.