Backbone link between our Ashburn and Newark datacenters down Friday 19th July 2024 - 18:22


At this moment, we are experiencing problems with: Backbone link between our Ashburn and Newark datacenters.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Ashburn and Newark datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

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Repairs are complete and services has been restored.

Multiple OSP Fibers were damaged due to a manhole fire. Repairs are currently working to replace them now.