API unavailable Tuesday 15th December 2020 - 07:00


At this moment we are experiencing problems with: the i3D.net and Smartdc API, resulting in one.i3d.net also being offline.

The cause of the incident is currently: Unknown.

We have taken the following actions to resolve the incident: We are currently investigating the root cause of this incident which became visible after the switch upgrade this morning (06:00 UTC).

Estimated time of repair: Not available at this time.

Impact: Due to the API being unavailable, all API calls as well as one.i3d.net are currently offline. The ONE Deployment Platform cannot be used for new calls, but existing capacity is unaffected.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

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We are now fully closing this incident.

The API has been stabilized. We will continue monitoring the situation before closing this incident.