Backbone link between our Atlanta and Ashburn data centers down Saturday 28th September 2024 - 11:55


At this moment, we are experiencing problems with: Backbone link between our Atlanta and Ashburn data centers.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Atlanta and Ashburn data centers, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

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The outage area is currently affected by ongoing hurricane, making the situation on the ground both unclear and hazardous. These conditions hinder the restoration crew's ability to safely take action and accurately evaluate the situation and estimated time of repair. Unfortunately, this will result in a longer outage.