Backbone link between our Tokyo and Los Angeles data centers down Friday 11th October 2024 - 16:35


At this moment, we are experiencing problems with: Backbone link between our Tokyo and Los Angeles data centers.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Tokyo and Los Angeles data centers, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

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Repairs are complete and services has been fully restored.

This was a result of vandalism that caused a fiber break per the technicians reaching the site. They are in process of repairing the break.