Backbone link between our Tokyo and Hong Kong data centers down Thursday 7th November 2024 - 05:09


At this moment, we are experiencing problems with: Backbone link between our Tokyo and Hong Kong data centers.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Tokyo and Hong Kong data centers, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

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The physical reset did not work and technicians needed to replace the equipment that was affected. After replacing it, it has resolved the issue.

The link is impacted due to equipment failure and technicians pursue to perform physical reset and proceed with RMA replacement if the physical reset fails as well.