Backbone link between our Mumbai and Hong Kong data centers down Monday 25th November 2024 - 00:55


At this moment, we are experiencing problems with: Backbone link between our Mumbai and Hong Kong data centers.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Mumbai and Hong Kong data centers, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

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The vendor maintenance has been completed and incident has been resolved.

Maintenance has been finished, link is up since 3:51 UTC, 25th of November.

As per our supplier subsea cable repair maintenance window has been to 26 Nov 2024 23:59:00 UTC