Backbone link between our Chicago and Santa Clara data centers down Saturday 8th February 2025 - 10:00


At this moment, we are experiencing problems with: Backbone link between our Chicago and Santa Clara data centers.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Chicago and Santa Clara data centers, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

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This incident has been resolved.

The link is still experiencing service interruptions, we are in contact with the network vendor to investigate this matter

Cable cut has been repaired by our vendor, but we are pending for the hands-off notification. We will keep monitoring the link.