Backbone link between our Johannesburg and Mumbai data centers down Tuesday 29th April 2025 - 06:24


At this moment, we are experiencing problems with: Backbone link between our Johannesburg and Mumbai data centers.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Johannesburg and Mumbai data centers, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

As per the latest update, repair planning is in progress and further update will be provided once available.

There is subsea cable fault which is located approximately 584 km from Mumbai.

Next update will be shared on or before 8th May 2025.

Vendor has acknowledged the incident, and is currently investigating it.