Backbone link between our Moscow and Copenhagen datacenters down Saturday 20th March 2021 - 08:34


At this moment we are experiencing problems with: Backbone link between our Moscow and Copenhagen datacenters down.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: No ETR available at this time.

Impact: Due to the current incident on our backbone link between our Moscow and Copenhagen datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

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This issue is resolved

The link is backup. However, we observe that the optical levels are unsatisfactory and several decibels worse than before the accident.

The technical team is on the scene and preparatory work is underway at the moment. However, they are having difficulties. ETR is unknown

An accident response team arrived on scene. ETR 18:00 UTC+3

Our vendor identified the cause of the incident. A technical team is dispatched. ETA is estimated at 14:00UTC+3