Backbone link between Singapore and Tokyo is down Sunday 9th May 2021 - 06:00


At this moment we are experiencing problems with: Backbone link between our Singapore and Tokyo datacenters.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: No ETR available at this time.

Impact: Due to the current incident on our backbone link between our Singapore and Tokyo datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

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Our vendor has informed us that these issues were caused by hardware failure. Since the hardware has been replaced, no impact has been seen since. We are closing this incident and will keep an eye out for the rest of the day.