Backbone link between our Amsterdam and Montréal datacenters down Saturday 21st August 2021 - 12:00


At this moment we are experiencing problems with: Backbone link between our Amsterdam and Montréal datacenters.

The cause of the incident is currently: Known, a train derailment has caused a fiber break.

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: No ETR available at this time.

Impact: Due to the current incident on our backbone link between our Amsterdam and Montréal datacenters we curently have reduced redundancy and possibly a slightly increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

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The fiber has been restored. Although we have not yet received a final hands-off notification, we are hereby closing this incident.

The splicing teams are currently awaiting permission from Canadian National Railway to start work on resolving this incident. At the moment CN Railway is prioritizing freight train traffic which passes too close to the handhole to start work safely. At the moment there we have no ETR.

A technician is on-site to work on an alternative solution to restore services by installing a 1km cable to restore services, no ETR.