Backbone link between our Santa Clara and Seattle datacenters down Tuesday 24th August 2021 - 07:54


At this moment we are experiencing problems with: Backbone link between our Santa Clara and Seattle datacenters.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We have contacted our vendor to investigate this incident.

Estimated time of repair: No ETR available at this time.

Impact: Due to the current incident on our backbone link between our Santa Clara and Seattle datacenters, users surrounding these datacenters may experience an increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

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Our vendor has informed us that a device reset has resolved this incident.

Our vendor has informed us that they are still investigating the cause of this incident.

The link is back online but we have not yet received an update from our vendor. We will be watching this link until we get handsoff from our vendor.