Backbone link between our London and Newark datacenters down Thursday 26th August 2021 - 05:46


At this moment we are experiencing problems with: Backbone link between our London and Newark datacenters.

The cause of the incident is currently: Unknown. We have reached out to our vendor for investigation.

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: No ETR available at this time.

Impact: Due to the current incident on our backbone link between our London and Newark datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

This incident has been resolved.

Field personnel have located the exact point of damage and determined the fiber was damaged due to rats. They are currently devising a repair plan.

The fiber technicians tested the fiber and are en route to an alternate location. Field personnel are expected to arrive at the alternate site at approximately 10:30 UTC

The outage is due to a fiber cut. A fiber team has been engaged but an ETA is unavailable at this time.