At this moment we are experiencing problems with: Dark-fiber connection between Ashburn and Newark
The cause of the incident is currently: Known
We have taken the following actions to resolve the incident: Our vendor is contacted and confirmed there is a fiber-cut between Ashburn and Newark. Damage to the line was caused by falling trees, as well as power issues from local storms.
Customer traffic from Newark is being routed via alternate paths until repairs are done. We will continue to monitor this situation and provide an update as soon as possible.
Estimated end-time: Repairs are expected to complete by June 4th, 10AM UTC.
Impact: Customers with traffic between Ashburn and Newark will experience increased latency and potential packet loss.
Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here: https://customer.i3d.net/contact.php