Backbone incident between Los Angeles and Dallas Monday 15th June 2020 - 13:35

At this moment we are experiencing problems with: Backbone link between our Los Angeles and Dallas datacenters

The cause of the incident is currently: Known

We have taken the following actions to resolve the incident: Our vendor estimates to have a replacement module in place at 19:30 UTC.

Estimated end-time: Unknown

Impact: Customers or end-users with traffic between Los Angeles and Dallas will experience higher latency due to a longer network path.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here: https://customer.i3d.net/contact.php

This incident has now fully recovered.

Posted 5 years ago by pim

A different incident on the same link has come to light. Once traffic is restored we will place another update.

Posted 5 years ago by pim

The definitive cause of this incident has been found to be crossed fibers. This has been restored and traffic is expected to be back normal in 30-60 minutes.

Posted 5 years ago by pim

The technicians are expected to arrive on site at 16:00 UTC.

Posted 5 years ago by admin

The previous replacement module did not resolve this issue. Our transport vendor thinks they have now located the issue together with their equipment vendor to OSP fibers from a maintenance performed by the OSP fiber provider. Different technicians have been dispatched.

Posted 5 years ago by pim

The previous replacement module did not resolve this issue. Our transport vendor thinks they have now located the issue together with their equipment vendor to OSP fibers from a maintenance performed by the OSP fiber provider. Different technicians have been dispatched.

Posted 5 years ago by pim

The replacement module did not resolve this incident. Our transport vendor is in contact with their equipment vendor to provide a resolution. There is no current ETA on the services being restored.

Posted 5 years ago by pim

The technician is onsite working on replacing the module. No ETR at this time.

Posted 5 years ago by admin

The technician will arrive on location in ~10 minutes.

Posted 5 years ago by pim

The technician is expected to arrive at 18:10 UTC.

Posted 5 years ago by admin