Backbone incident between Ashburn and Dallas Monday 15th June 2020 - 19:15


At this moment we are experiencing problems with: Backbone link between our Ashburn and Dallas datacenters

The cause of the incident is currently: Known

We have taken the following actions to resolve the incident: We have engaged our vendor to investigate this incident.

Estimated end-time: Unknown

Impact: Due to the current ongoing incident on our backbone between Los Angeles and Dallas, our Dallas datacenter has now become isolated from the i3D.net network. This might increase latency for users to our Dallas datacenter.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here: https://customer.i3d.net/contact.php

Repairs have been completed. Service has been restored.

Construction crew have arrived on site and are digging to expose the damaged line.