Smartdc Rotterdam - Degraded cooling capacity Monday 5th September 2022 - 14:05


At this moment we are experiencing problems with: Degraded cooling capacity in our Rotterdam datacenter.

The cause of the incident is currently: Unknown.

We have taken the following actions to resolve the incident: We are currently investigating the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to degraded cooling capacity, temperatures are rising. Colocation customers will see higher temperatures than usual.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

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The component has been fixed and the maintenance has concluded.

Our vendor indicates the situation will remain stable during the night with the current bypass of a faulty component. An emergency maintenance will start at 04:00 UTC to replace said component.

An additional engineer from our vendor has arrived.