Backbone link between our Tokyo and Shanghai datacenters down Friday 24th February 2023 - 16:34


At this moment we are experiencing problems with: Backbone link between our Tokyo and Shanghai datacenters.

The cause of the incident is currently: Unknown.

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: No ETR available at this time.

Impact: Due to the current incident on our backbone link between our Tokyo and Shanghai datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

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Vendor reports that they detected no alarms on the backbone and the current performance is normal. Confirmed Traffic is back as well.