Backbone link between our Los Angeles and Dallas datacenters down Monday 27th February 2023 - 01:35

At this moment, we are experiencing problems with: Backbone link between our Los Angeles and Dallas datacenters.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Los Angeles and Dallas datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

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Root cause was a suspected fiber fault impact between the two data centers. Field Operations rolled new fiber, thus restoring services.